Julie N.

General Virtual Assistant

Laguna

Overview

🎧 20 years in BPO Customer Service – expert in handling clients via chat, email, and phone with professionalism and empathy. 💻 1 year as a Virtual Assistant – skilled in admin support, scheduling, email management, and document organization. ⚡ Strengths: Clear communication, problem-solving, multitasking, and reliability. 🌟 What sets me apart: A blend of seasoned customer service discipline + modern VA adaptability. 🤝 Goal: Help clients streamline operations, save time, and focus on growth.

Skills and Tools

• Calendar Management
• Email Management
• Google Calendar
• Internet Research
• Data Entry
• Document Management
• File Organization
• Task Management
• Google Drive
• Google Workspace
• Google Meet
• Microsoft Office
• Microsoft 365
• Microsoft Word
• Microsoft Teams
• Microsoft Excel
• Slack
• Asana
• Microsoft Outlook
• Zoom
• Microsoft PowerPoint
• Trello

Work History

• Customer Service Representative

  Capital One , full_time

  Nov 2025 to Apr 2026

  ● Assist and educate Card Members on the status of their account ● Negotiate Payment Arrangement or Payment Plans based on the Card Members' financial situation ● Provide assistance in handling payment transactions