Healthcare Virtual Assistant | Social Media Manager
Negros Oriental
I am an experienced Healthcare Virtual Assistant and Registered Medical Technologist with 4+ years of clinical laboratory experience and 4+ years of remote healthcare administrative support. I specialize in patient scheduling, insurance eligibility verification, medication refill coordination, outbound calls, patient follow-ups, waitlist management, and billing support. I am knowledgeable in HIPAA compliance, patient confidentiality, and accurate medical documentation. I also have skills in social media management, content creation, and administrative tasks. With strong organizational skills, attention to detail, and excellent communication, I am committed to providing reliable support, improving workflow efficiency, and delivering quality service to clients and patients.
Hello Rache, full_time
Nov 2021 to Present
Manage medical and cosmetic appointments, provider calendars, and patient scheduling. Verify patient insurance eligibility, coverage, benefits, and authorization requirements by contacting insurance providers. Process medication refill requests and coordinate with patients and pharmacies. Handle outbound calls, patient recalls, appointment reminders, waitlist management, and follow-ups to improve appointment attendance. Respond to patient voicemails and portal inquiries while maintaining HIPAA compliance and patient confidentiality. Assist patients with portal access, account logins, and basic technical concerns. Provide billing support by collecting applicable no-show fees, rescheduling fees, and outstanding balances. Coordinate with billing teams to address patient billing questions and payment concerns. Maintain accurate patient records, update documentation, and manage task queues to ensure timely follow-ups. Coordinate medication delivery schedules and confirm patient availability. Provide reliable administrative support to healthcare providers while ensuring efficient workflows and excellent patient service.
Bayawan District Hospital, full_time
May 2018 to May 2021