PHRN-TRIAGE RN-EA-SCRIBE-AUTH-MED ADMIN-SCHEDULING-RECORDS-CUST SER
Bulacan
Hi! I’m Plinky, but you can call me Pam. I’m a Philippine Registered Nurse (PH RN) with 10+ years of combined experience in clinical care, U.S. healthcare BPO, Medical Virtual Assistance, customer service, technical support, and administrative support. I have 7 years of experience supporting U.S. healthcare accounts and 3+ years as a Virtual Medical Assistant, working with both U.S. and Australian clients. Core Skills * Virtual Medical Assistance & Nurse Triage * Patient Intake & Provider Support * Medical Scribing & Clinical Documentation * EMR/EHR Management & Chart Preparation * Appointment Scheduling & Patient Coordination * Prior Authorization & Basic Insurance Verification * Medical Records, Labs, Referrals & Faxes * Prescription & Pharmacy Coordination * Executive & Administrative Support * Customer & Technical Support Tools & Platforms EMR/EHR & Clinical Systems: ModMed, AdvancedMD, Practice Fusion, Cerner, eClinicalWorks, Mochi Portal, VirtualHub Scheduling & Clinical Coordination: Zenoti, QGenda, Traumasoft, MIEMS Alert, TalentLMS, Spok, Revenue Cycle Customer Support & Communication: GoTo, Quo, Gorgias, Aircall, Textline, Talkdesk, Zendesk, RingCentral, Slack, Glocom, Zoom, WhatsApp, Google Chat, Google Meet, Onvida, CXone, Simple Chime, Vocera Pharmacy, Labs & Prior Authorization: CoverMyMeds, TrueMeds, LabCorp, Sonora Quest Administrative & Productivity Tools: Microsoft Office, Google Workspace, Citrix, Documo, HelloSign, Seismic, Seqta, LastPass Other Platforms: Magento, Studycast, Well Received, Shopify I’m adaptable, organized, detail-oriented, and comfortable working independently in fast-paced environments. I prioritize clear communication, accuracy, confidentiality, and dependable support for patients, providers, and healthcare teams. I look forward to connecting with clients who value my experience, skills, and commitment to delivering quality support!
Platte River Foot and Ankle Surgeons (Podiatry), freelance
Feb 2026 to Oct 2026
Handled inbound medical triage calls, assessed patient concerns, and coordinated with providers regarding clinical findings and treatment recommendations. Managed post-operative follow-ups, patient education, nurse line voicemails, prescriptions, referrals, medical records, EMR migration, appointment reviews, and basic insurance verification. Supported physicians and healthcare facilities through secure messaging, documentation, and care coordination. **Recognition:** Commended as a Team Player and Outstanding Performer during staff monthly meetings (July 2025–June 2026).
Dripclub Australia, part_time
Jul 2025 to Jan 2026
Managed daily priorities, team huddles, operational follow-ups, and stakeholder communications. Prepared reports, coordinated appointments, monitored staff training compliance, and maintained accurate patient records and treatment forms. Provided administrative and customer support while ensuring confidentiality and compliance.
Enhance MD , freelance
Jan 2025 to Sep 2025
Maintained HIPAA-compliant patient records, processed lab requisitions, tracked pending results, and managed clinical document scanning and indexing. Followed up on missing records, coordinated prescription refills with providers and pharmacies, and handled patient inquiries regarding appointments, lab results, prescriptions, and shipments.
Az Cardiology , full_time
Jun 2024 to Jun 2026
Managed patient intake, chart preparation, referrals, medical records, lab/imaging reports, and prescription refills. Triaged nurse line and after-hours calls, coordinated appointments and testing, supported MIPS compliance, and maintained HIPAA-compliant patient records.
Mochi health , freelance
Aug 2023 to Jan 2025
Verified insurance coverage and PA requirements, submitted authorization requests and appeals, gathered clinical documentation, tracked PA status, and coordinated with providers and insurers to resolve coverage issues. Assisted patients through calls and live chat.
Canadian Prescrtiption Drugsture , full_time
Jul 2023 to Aug 2023
Managed online prescription orders, verified prescription accuracy, coordinated with providers, and supported medication inquiries. Handled live chats, payment processing, and customer communications while ensuring medication safety, privacy compliance, and regulatory adherence.
Lifebridge Health -Cognizant Technology Solutions , full_time
Jul 2018 to Aug 2025
Coordinated hospital transfers, admissions, ambulance transportation, specialty appointments, and cardiac procedures. Provided 24/7 healthcare support, triaged calls, activated emergency response teams, and facilitated patient handoffs and provider communications. **Awards:** Top Performer (April & June 2022) | Game Changer Awardee (Q1 2023) | Highest Productivity (Q2 2023 & Q3 2024).
ACE Medical Center - Valenzuela , full_time
Jun 2017 to Jul 2018
Provided direct bedside nursing care in a general medical-surgical ward with a 1:15 patient ratio. Monitored vital signs, intake/output, and patient safety; administered medications; performed bedside procedures and wound care; assisted with pre- and post-operative care; implemented physician orders; coordinated with healthcare professionals; supervised junior nurses; managed endorsements
AT&T UVERSE -Teleperformance EDS, full_time
Jun 2016 to Jan 2017
Supported technical support agents through escalations, coaching, troubleshooting, KPI monitoring, and one-call resolution. Served as acting Team Lead and point of contact, facilitated team huddles, trained new hires, and handled customer retention, billing, and sales. **Award:** MVP of the Month – April and Top SME – Q4 2016
AT&T UVERSE -Teleperformance EDSA, full_time
Dec 2013 to Apr 2015
Handled inbound and outbound calls for TV, internet, and phone services, resolving technical issues, assisting with account and billing inquiries, coordinating service updates, and ensuring customer satisfaction. **Awards & Recognition:** Top 2–3 Agent for Outstanding Performance (2014); consistently recognized as a Top Agent for Outstanding Performance (2014–2015