Cold Calling, Business Development, Lead Generation, Sales Development
South Cotabato, General Santos, Philippines
With over 14 years of experience in the BPO industry and 9 years focused on sales development, lead generation, and account management, I bring strong communication skills, attention to detail, and a results-driven mindset. Throughout my career, I have handled cold calling, appointment setting, end-to-end sales, CRM management, and client support. I am comfortable working in fast-paced environments, managing multiple priorities, and supporting teams to achieve their targets. My background in sales and customer service has helped me build strong client relationships while maintaining organized processes and accurate documentation. I am confident that my experience, work ethic, and adaptability would make me a valuable addition to your team. I look forward to the opportunity to contribute and grow within your organization.
Jumper Media, contract
Oct 2025 to Dec 2025
Lead Prospecting & Qualification Outbound Outreach Appointment Setting Initial Needs Assessment
Royalty Fulfillment, freelance
Jul 2025 to Sep 2025
Lead Prospecting & Qualification Outbound Outreach Appointment Setting Initial Needs Assessment Lead Generation Create Marketing Strategy like email outreach, cold call scripts and Demo Deck Presentation
Pure Vista, freelance
Jul 2025 to Oct 2025
Lead Prospecting & Qualification Outbound Outreach Appointment Setting Initial Needs Assessment
Cowboy Production, contract
May 2025 to Jul 2025
Appointment Setting Lead Generation Email Outreach
Sales Captain, contract
Feb 2025 to Apr 2025
Cold Calling Appointment Setting Lead Prospecting & Qualification
PharosIQ/Cisco, full_time
Aug 2024 to Feb 2025
COLD CALLING AND LEAD GENERATION CREATE OPPORTUNITY FOR POTENTIAL CLIENT LEAD BOOKING AND QUALIFIED LEADS
Full Potential Solutions (OOMA), full_time
Jan 2024 to Jun 2024
CONDUCT OUTBOUND CALLS TO SMALL AND MEDIUM BUSINESS IN US AND CANADA. PRESENT TELEPHONE SERVICES AND MAKE OFFER DEPENDING ON BUSINESS NEEDS. COLD CALLING AND LEAD GENERATION END TO END CLOSING SALE.
Concentrix (RAIN), full_time
Jan 2023 to Dec 2023
CONDUCT OUTBOUND CALLS TO PROSPECTIVE CLIENTS. IDENTIFYING CUSTOMERS NEEDS AND COMMUNICATING CLIENT’S VALUE PROPOSITION SET APPOINTMENTS AND PROVIDE BASIC INFORMATION ABOUT THE PRODUCTS AND SERVICES OF THE COMPANY. PRESENTING OUR COMPANY TO POTENTIAL CLIENTS. SETTING APPOINTMENTS FOR DECISION MAKERS.
24-7 Intouch (SONDER), full_time
Apr 2022 to Jan 2023
A. RESERVATION, LENGTH OF STAY AND COST OF THE ACCOMMODATION B. RESOLVE CUSTOMER SERVICE CONCERNS, AND IF REQUIRED MAKE NEW BOOKINGS. C. RESOLVE ANY PROBLEMS THAT COULD EMERGE WITH THE RESERVATIONS OR BOOKINGS. D. ASSISTS GUESTS WHO MIGHT WANT TO CHANGE OR CANCEL RESERVATIONS. E. MAKE ARRANGEMENTS AND RESPOND TO INQUIRIES ABOUT ISSUES LIKE HOTEL REGULATIONS. F. MAKE NEW RESERVATION BOTH FOR CONSUMER AND BUSINESS
Acquire Asia BPO / RIngcentral, full_time
Nov 2021 to Feb 2022
A. TROUBLESHOOTING TECHNICAL ISSUES ON THE APPLICATION FOR MOBILE OR DESKTOP. B. SET UP CALL QUEUE STRUCTURE FOR COMPANIES PHONE AND CALL/ IVR SYSTEM.
Results CX (Comcast), full_time
Oct 2020 to Nov 2021
A. ASSISTS CUSTOMERS IN TROUBLESHOOTING MULTIPLE ISSUES AND TECHNICAL PROBLEM OF THEIR INTERNET, PHONE AND TV. B. DISPATCHES FIELD TECHNICAL SUPPORT REPRESENTATIVE IN CUSTOMER PREMISES FOR FURTHER ASSISTANCE. C. PROVIDES SOLUTION AND SUGGESTIONS FOR EQUIPMENT SERVICE PLAN UPGRADES IF NECESSARY. D. OFFERS NEW SERVICE.
VXI Global Holdings (AT&T ISM), full_time
Dec 2019 to Sep 2020
A. PROVIDES ANSWERS TO THE REQUESTS AND QUESTIONS OF THE CUSTOMERS REGARDING THE EQUIPMENT, SERVICES, BILLING, CLAIMS, AND ISSUE AREAS. B. OFFER SERVICES LIKE REPLACING AN OLD GADGET, OPENING A NEW PHONE LINE, OR OBTAINING NEW INTERNET, TV, AND LANDLINE SERVICES.
AFNI Philippines (Verizon Wireless), full_time
Aug 2019 to Nov 2019
A. PROVIDE RECOMMENDATIONS FOR THE FEATURES, UPGRADES, ACCESSORIES, AND RATE PLANS OF WIRELESS PHONE DEVICES BASED ON THE DEMANDS OF THE CUSTOMERS. B. DIAGNOSING AND RESOLVING HARDWARE AND SOFTWARE ISSUES WITH PHONE SERVICES. C. PROVIDES ANSWERS TO THE REQUESTS AND QUESTIONS OF THE CUSTOMERS REGARDING THE EQUIPMENT, SERVICES, BILLING, CLAIMS, AND ISSUE AREAS.
Sykes Asia INC (Hotel Beds), full_time
May 2019 to Sep 2019
A. MAKE TRAVEL ARRANGEMENTS FOR CLIENTS ON HOLIDAY AND BUSINESS. B. CONFIRM RESERVATIONS WITH HOTEL AND/OR TRAVEL AND TOUR AGENCIES. C. MAKE RESERVATIONS FOR FLIGHTS, LODGING, VEHICLE RENTALS, AND ACTIVITIES LIKE EXCURSIONS AND TOURS. D. MAKE ALTERNATIVE BOOKING ARRANGEMENTS IF CHANGES E. ARISE ON OR PRIOR TO THE SCHEDULED TRIP.
Convergys/Concentrix (AT&T Mobility Sales and Service), full_time
Dec 2017 to May 2019
A. RESOLVING TECHNICAL AND SOFTWARE DIFFICULTIES RELATED TO PHONE SERVICES. B. RESPONDS TO REQUESTS AND QUESTIONS FROM CUSTOMERS ABOUT GOODS, SERVICES, INVOICES, EQUIPMENT, AND CLAIMS; REPORTS ISSUES C. PROVIDE PRODUCTS SUCH AS REPLACING AN OLD GADGET, OPENING A NEW PHONE LINE, OR ACQUIRING NEW INTERNET, TV, AND LANDLINE SERVICES. D. PROVIDE RECOMMENDATIONS FOR FEATURES, ACCESSORIES, UPGRADES, AND PRICING BASED ON THE NEEDS OF THE CONSUMER.
Alorica Philippines (Verizon Wireless), full_time
Jun 2016 to Dec 2017
A. ATTRACTS POTENTIAL CUSTOMERS BY ANSWERING PRODUCTS AND SERVICES QUESTIONS B. ADDING MONEY ON CUSTOMERS’ PREPAID SERVICE ACCOUNTS. C. TROUBLESHOOTING PHONE SERVICES ISSUES SUCH AS HARDWARE AND SOFTWARE PROBLEMS. D. CREATING NEW PREPAID ACCOUNTS.
Sykes Asia Inc (Chat-R, Bell Mobility, Century Link, Virgin Media U.K.), full_time
Apr 2013 to Jun 2016
A. ATTRACTS POTENTIAL CUSTOMERS BY ANSWERING PRODUCT AND SERVICE QUESTIONS; SUGGESTING INFORMATION ABOUT OTHER PRODUCTS AND SERVICES. B. SELLING MOBILE CONTRACTS TO EXISTING CUSTOMERS. C. KEEPING CUSTOMERS FROM TRANSFERRING TO DIFFERENT MOBILE COMPANIES BY PROVIDING BETTER PLAN OPTIONS AND EXCELLENT SERVICE. D. RESOLVES SERVICE PROBLEMS BY CLARIFYING CUSTOMER'S COMPLAINT; DETERMINING THE CAUSE OF THE PROBLEM; SELECTING AND EXPLAINING THE BEST SOLUTION TO SOLVE THE PROBLEM; EXPEDITING CORRECTION OR ADJUSTMENT; FOLLOWING UP TO ENSURE RESOLUTION. E. HANDLING SMALL, MEDIUM AND ENTERPRISE BUSINESS ACCOUNTS
Sitel Philippines (Virgin Media U.K.), full_time
Oct 2012 to Jan 2013
A. ATTRACTS POTENTIAL CUSTOMERS BY ANSWERING PRODUCT AND SERVICE QUESTIONS; SUGGESTING INFORMATION ABOUT OTHER PRODUCTS AND SERVICES. B. OPENS CUSTOMER ACCOUNTS BY RECORDING ACCOUNT INFORMATION. C. MAINTAINS CUSTOMER RECORDS BY UPDATING ACCOUNT INFORMATION. D. RESOLVES PRODUCT OR SERVICE PROBLEMS BY CLARIFYING THE CUSTOMER'S COMPLAINT; DETERMINING THE CAUSE OF THE PROBLEM; SELECTING AND EXPLAINING THE BEST SOLUTION TO SOLVE THE PROBLEM; EXPEDITING CORRECTION OR ADJUSTMENT; FOLLOWING UP TO ENSURE RESOLUTION. E. MAINTAINS FINANCIAL ACCOUNTS BY PROCESSING CUSTOMER ADJUSTMENTS. F. RECOMMENDS POTENTIAL PRODUCTS OR SERVICES TO MANAGEMENT BY COLLECTING CUSTOMER INFORMATION AND ANALYZING CUSTOMER NEEDS. G. PREPARES PRODUCT OR SERVICE REPORTS BY COLLECTING AND ANALYZING CUSTOMER INFORMATION. H. CONTRIBUTES TO TEAM EFFORT BY ACCOMPLISHING RELATED RESULTS AS NEEDED.
Teleperformance Philippines, full_time
Mar 2011 to Oct 2012
A. ADDING MONEY ON CUSTOMERS’ PREPAID SERVICE ACCOUNTS. B. TROUBLESHOOTING PHONE SERVICES ISSUES SUCH AS HARDWARE AND SOFTWARE PROBLEMS. C. CREATING NEW PREPAID ACCOUNTS AND PROGRAMMING THEIR NEWLY PURCHASED PHONES. D. REPORTING FRAUDULENT ACTIVITIES ON CUSTOMER’S ACCOUNT TO THE HEADQUARTERS. E. PROCESSING NEW ORDERS FOR NEW CUSTOMERS AND GIVING ASSISTANCE IN PROCESSING PHONE REPLACEMENTS.
Century Properties, full_time
Sep 2010 to Dec 2010
HELPING CLIENTS SELECT THE CONDO THAT BEST SUITS THEIR NEEDS IN TERMS OF LIFESTYLE AND OFFERING AFFORDABLE PAYMENT OPTIONS BASED ON THEIR FINANCIAL OBJECTIVES.
Megaworld Corporation, full_time
Jul 2010 to Sep 2010
OFFERING CLIENTS REALISTIC PAYMENT PLANS BASED ON THEIR BUDGET PLANS AND ASSISTING THEM IN SELECTING THE CONDO UNIT THAT BEST SUITS THEIR LIFESTYLE.
KCC Mall of GENSAN, part_time
Sep 2008 to Nov 2008
ASSIST BAKER IN PREPARING PRODUCTS.