Operations | Admin | Compliance
Metro Manila
Empathy translated into systems. That's how I approach every role. I enjoy helping businesses stay organized by creating clear processes, improving workflows, and making daily operations run more smoothly. Whether it's client onboarding, compliance, documentation, executive support, or coordinating projects, I take pride in anticipating what teams need before they ask. My goal isn't just to complete tasks—it's to make work easier, faster, and more efficient for everyone involved. Core Competencies: 💠Process Improvement 💠 Operations Specialist 💠 Workflow Optimization 💠 Documentation Management 💠 Project Coordination 💠 Virtual Assistance 💠 Client Onboarding 💠 Administrative Support 💠 KYC/KYB Verification 💠 Email Management 💠 Proactive Support 💠 Strategic Planning 💠 Graphics Design & Video Editing One of my key strengths is proactive support. I naturally think several steps ahead, preparing documentation, information, and multiple solution options before they are requested. This allows me to respond quickly, minimize delays, and help teams make informed decisions efficiently. I'm also comfortable using Canva, CapCut, Google Apps Script, Shopify, and AI productivity tools to support operations, documentation, and day-to-day business tasks.
Okada Manila, full_time
Jan 2023 to Present
- Developed and maintained SOPs, quick guides, and SLA documentation to standardize operational processes. - Utilized Gallagher Command Centre and Configuration Client to administer enterprise access control and security operations. - Identified workflow improvements that reduced manual effort and improved operational efficiency. Directed high-level planning and management of administrative controls (Security Access, Key Controls, Hotel Guest Locking systems, and databases), improving operational accuracy and security compliance. Coordinated seamlessly across Security Services Administration, Technical teams, and Service Control/Command Centers, streamlining workflows and reducing compliance risks.
Accenture Ph, full_time
Sep 2021 to Jan 2023
Managed client inquiries, policy documentation, and account updates while maintaining accurate records and delivering high-quality customer support. Utilized Google Workspace and Microsoft Office to coordinate communications, track cases, and ensure timely resolution of customer concerns.
Olavivo Ltd, freelance
Apr 2020 to Jul 2021
As Onboarding Manager, I delivered remote administrative support as a Virtual Assistant specializing in client onboarding, KYC/KYB verification, CRM management, data entry, and compliance documentation. Coordinated stakeholder communication, email management, and workflow processes to ensure seamless onboarding and operational efficiency.
Liri Holdings - iAccount, full_time
May 2018 to Dec 2019
Conducted KYC/KYB due diligence, risk assessments, and documentation reviews while maintaining compliance standards and accurate client records. Supported client onboarding, process improvement initiatives, and cross-functional coordination using Google Workspace and Microsoft Office.
Teleperformance Ph, full_time
Jul 2016 to Oct 2018
Managed customer accounts, documentation, and service requests while providing effective customer support and maintaining accurate records. Utilized task management, data entry, Google Workspace, and Microsoft Office to coordinate resolutions and ensure service excellence.
Gaintech Corporation, full_time
Feb 2014 to May 2015
Coordinated procurement activities, vendor sourcing, contract documentation, and supplier communications to support operational objectives and cost-efficiency initiatives. Conducted market research, maintained procurement records, and collaborated with stakeholders using Microsoft Office for reporting and planning.