Senior Payments Specialist | 10+ Years Banking Operations
Bulacan
Highly dependable, detail-oriented Senior Payments Specialist with over 10 years of proven experience in high-volume banking operations, transaction processing, and multi-currency reconciliations across international markets, including the UAE and the Philippines. Throughout my career at companies like RBP Marketing in Dubai and TDH International, I have specialized in executing flawless daily operations with strict adherence to tight deadlines, successfully verifying deposits, managing account top-ups, and processing rapid payouts and merchant settlements using diverse banking networks and proprietary internal software. My core operational strength lies in advanced financial reconciliation, utilizing tools like MS Excel and Google Sheets to log transactional data, monitor fluctuating account balances, and ensure completely error-free reporting. Beyond routine transaction processing, I bring an analytical and risk-conscious mindset to financial management; I possess a strong track record in risk mitigation, proactively identifying transaction irregularities, cross-verifying customer fund issues, and auditing account activities to report unauthorized withdrawals and protect corporate assets from financial loss. Furthermore, my professional background extends to leadership, having successfully supervised, trained, and coached dedicated withdrawal teams at Aeon Information Technology Solutions to ensure strict compliance with rigorous Standard Operating Procedures (SOPs). With a strong foundation in handling multi-platform cross-border queries via Skype, email, and internal CRMs, I deliver swift, professional issue resolution that maintains high service standards. I am a self-driven asset ready to step in with zero hand-holding to keep your daily payment workflows running securely, accurately, and efficiently.
RBP Marketing, full_time
Aug 2024 to Jul 2026
Execute daily banking operations, including verifying deposits, processing withdrawals, managing top-ups, and handling settlements with high accuracy and strict adherence to deadlines. Resolve merchant and client transaction inquiries efficiently, delivering accurate information and ensuring timely issue resolution to maintain high service standards. Perform daily account reconciliations and maintain organized financial records and basic reports utilizing MS Excel.
Blueline Active Asia, full_time
Jun 2023 to Aug 2024
Responsible for processing daily banking activities, including verifying deposits, processing withdrawals, managing top-ups, and settlements, ensuring all transactions are executed accurately and on time. Provide support by effectively responding to and assisting in the resolution of merchant and client transaction issues and inquiries, ensuring timely resolutions of any issues and accurate information delivery. Carry out simple reports and record-keeping using MS Excel and perform daily account reconciliation.
TDH International Inc, full_time
Mar 2022 to Jun 2023
Responsible for verifying deposits, processing payouts, and settlements to clients accurately and in a timely manner using various systems, as well as performing daily account reconciliation. Investigate customer issues related to fund matters, while also monitoring and responding promptly to inquiries via Skype and email from both clients and internal departments. Monitor account balances, transfer funds between internal and external accounts as needed, and ensure all bank transactions are recorded accurately for reliable reporting.
Hitik Business Consultancy, full_time
Aug 2019 to Mar 2022
Responsible for verifying deposits, processing payouts, and settlements to clients accurately and in a timely manner using various systems. Ensures accurate and timely reconciliation of approved withdrawals and identify any transactions irregularities or issues and coordinate within the team or across team for resolution.
Aeon Information Technology Solutions, Inc., full_time
Jan 2016 to Nov 2018
Provide supervision, training and coaching to the Withdrawal team members. Lead the resolution of invoicing and payment issues from clients and colleagues on time. Plan, manage and document the transition of work to the team. Ensuring all payments are processed accurately and in a timely manner, complying with all Standard Operating Procedures.
Wishland Software Technology Inc., full_time
Mar 2015 to Dec 2015
Responsible to monitor the system if there are request from the customer Responsible to process deposit and withdrawal request of the customer. Responsible to communicate with customer service and Risk Management if there are issues regarding to the operation.