Email Chat Specialist | Technical Specialist
Philippines
I previously worked in the aviation industry as a Passenger Service Agent at All Nippon Airways, a five-star airline known for its excellence in Japanese customer service. Through this role, I developed strong dedication to high service standards, attention to detail, and professionalism. I am an ambitious, ethical, and results-driven individual with a Bachelor’s degree in Tourism Management. I have gained knowledge and hands-on experience in both the hospitality industry and the business process outsourcing (BPO) sector. My strong customer service background allows me to effectively support clients and handle tasks across various aspects of hospitality and administrative work. I also worked as a freelance tutor for about a year, where I independently managed my responsibilities, prioritized tasks, and maintained consistent communication with clients. This experience strengthened my time management, organization, and remote work skills. During my academic, I completed cruise industry training and gained practical experience as a Front Desk Assistant, Food and Beverage Server, and Housekeeper. I also hold National Certificates in Hospitality, including Front Office Services, Event Management, and Food and Beverage Services. I am eager to be part of your hiring process and am committed to contributing my skills while continuously learning and growing with your company. I look forward to the opportunity to work with your team.