Video Editor | Chat Specialist
Cavite
I'm a versatile remote professional with 3 years of experience in chat support, customer service, and back-office operations, along with a background in IT and video editing. I specialize in written communication, online research, data handling, administrative support, and creating engaging video content, including AI-assisted videos. My experience working in fast-paced environments has taught me to manage multiple tasks, follow guidelines carefully, maintain accuracy, and work independently with minimal supervision. I'm also comfortable learning new tools and adapting to different workflows. What sets me apart is my combination of technical knowledge, communication skills, attention to detail, and creativity. Whether you need reliable customer support, organized back-office assistance, research, data entry, or video editing, I strive to deliver quality work, communicate clearly, and meet deadlines. I'm always open to learning new skills and building long-term working relationships with clients who value reliability, efficiency, and consistent results.
Strahm Brand Management, full_time
Sep 2024 to Aug 2026
- Managed customer conversations through chat while maintaining professional, engaging, and personalized communication. - Identified customer needs and provided appropriate information, assistance, and solutions. - Supported customer engagement and sales opportunities through effective written communication. - Maintained accurate documentation and followed established procedures when handling customer interactions. - Managed multiple conversations while maintaining response quality and attention to detail. - Escalated complex concerns to the appropriate teams when necessary.
PayPal, contract
May 2022 to May 2023
- Provided back-office operational support for PayPal-related processes and cases. - Reviewed account and case information while following established procedures and guidelines. - Conducted research and documentation to support accurate processing and resolution. - Maintained a high level of accuracy and attention to detail when handling assigned tasks. - Coordinated with internal teams and escalated cases requiring additional review. - Handled sensitive information professionally and in accordance with established processes.