Data Analyst | Operations Support Specialist | Virtual Assistant
Metro Manila
I’m a Data Analyst and Operations Support professional with experience in KPI reporting, dashboard creation, data tracking, and process improvement within fast-paced customer operations environments. I currently work as a Team Leader in the BPO industry while also handling freelance reporting and dashboard projects using Google Sheets and Excel. My experience includes analyzing operational data, monitoring performance metrics, creating dashboards, generating reports, and supporting data-driven decision-making. I’m skilled in organizing complex information into clear and actionable insights that help improve workflows and team performance. What sets me apart is my combination of analytics and real operational experience. Beyond working with data, I understand how businesses operate on the ground — from customer support and escalations to performance management and workflow coordination. This allows me to create practical, business-focused reporting solutions rather than just visual dashboards. Top Skills: • Data Analysis • Google Sheets & Microsoft Excel • Dashboard Creation • KPI Reporting • Data Cleaning & Organization • Reporting & Documentation • Operations Support • Process Improvement • Team Coordination • Customer Operations Analytics I’m reliable, detail-oriented, highly organized, and comfortable working independently in remote environments. I’m always open to learning new tools and improving systems that help teams work more efficiently.
Gymtek, part_time
Jul 2025 to Present
Prepared and distributed End-of-Day (EOD), Weekly-to-Date (WTD), and Month-to-Date (MTD) operational reports and dashboards for program and trial performance tracking. Managed reporting workflows to ensure accurate and timely delivery of business-critical dashboards to stakeholders and operational teams. Monitored and updated KPI tracking reports, supporting operational visibility and data-driven decision-making. Maintained reporting accuracy and consistency across multiple dashboards, including Program and Trial reporting metrics. Assisted in organizing and validating operational data used for recurring performance reports and dashboard summaries. • Coordinated report distribution and ensured stakeholders received updated analytics and reporting deliverables on schedule.