Fast Reliable Online Chat Support | Customer Service Representative
Metro Manila
Customer service professional with experience as a Customer Service Representative, Chat Support Representative, and Workforce Analyst. Provided efficient and high-quality support to international customers, primarily gamers, by resolving account, payment, and in-game concerns while maintaining a positive customer experience. Experienced in handling customer inquiries, monitoring performance, and supporting daily operations. Adaptable, detail-oriented, and committed to continuous learning, process improvement, and contributing to organizational success.
Virtual Gaming Products, freelance
Nov 2024 to Jul 2026
Provided customer support for a virtual gaming products company specializing in digital goods, including in-game currency, items, and accounts. Assisted customers via live chat, email, and Discord by resolving order, payment, and account inquiries. Managed orders and refunds through Shopify, eBay, and the company's e-commerce platform while maintaining accurate records in Google Sheets. Collaborated with the team to ensure timely order fulfillment, resolve customer issues efficiently, and deliver a positive customer experience in a fast-paced remote environment.
Telrcom Solutions Inc., full_time
Jul 2023 to Sep 2024
Handled workforce monitoring, reporting, forecasting, and performance tracking. Generated insights to improve operational efficiency and ensured SLA compliance.
Dripdesk Asia Inc., full_time
Oct 2022 to Jul 2023
Managed high-volume live chat support, handling sensitive inquiries with empathy, professionalism, and confidentiality while ensuring compliance with platform policies and community standards.