Senior Virtual Assistant | Training Specialist | Sales Consultant
Negros Oriental, Sibulan, Philippines
Hi, I’m Ricardo! You can call me Ricky. I have over 20 years of experience in sales, corporate training, and customer service. I’ve worked in telecom, Amazon operations, legal services, and most recently with an Australian sales team managing inbound leads and building customized packages for clients. Most of my background is in training and customer experience. I’ve facilitated programs for new hires and experienced staff, and I’ve also handled direct sales, managing pipelines, doing follow-ups, and closing deals in a virtual environment.I’m comfortable working independently, managing my time well, and adapting my communication style depending on the client or team. I’m looking for an online role where I can contribute long-term, add value, and continue growing with the company. Thank you for your time, I appreciate the opportunity to introduce myself.
My Ultimate Pty Ltd, contract
Jul 2025 to Jan 2026
• Managed inbound leads and client accounts for premium service packages • Built customized proposals aligned with client budgets and event objectives • Maintained high conversion and retention rates through structured follow-ups • Managed CRM documentation with strong accuracy and ownership • Prioritized pipeline effectively to exceed monthly KPIs
Southwest Migration and Legal Services, full_time
Nov 2023 to Jul 2025
• Managed legal case files, scheduling, and client communications • Processed visa applications, cancellations, and compliance documentation • Handled police checks and Freedom of Information requests • Maintained confidentiality and ensured legal document accuracy
DITO Telecommunity, full_time
Nov 2021 to Mar 2023
• Delivered nationwide customer experience training programs • Facilitated onboarding for call center and retail teams • Led rollout of Customer Centricity Program across multiple regions • Evaluated training effectiveness and aligned performance outcomes
Amazon Operations Services Philippines, full_time
Apr 2020 to Apr 2021
• Facilitated claims and seller abuse process training for APAC teams • Managed onboarding and upskilling for non-voice contact centers • Implemented updated operational handling procedures
PLDT-Smart Communications, Inc., full_time
Sep 2001 to Nov 2019
• Managed national sales and aftersales training programs • Led rollout of unified front-end systems and tools • Developed structured training modules improving service efficiency • Supported long-term performance improvement initiatives