Short-Term Rental VA | Reservation Specialist | Guest Support | AIRBNB
Cavite, Imus, Philippines
Organized. Reliable. Committed to helping your short-term rental business run smoothly. Hi, I'm Robelle Anne, a detail-oriented and proactive Virtual Assistant with hands-on experience supporting a vacation rental and property management company. As part of the Reservations Team, I handled day-to-day booking operations, guest communication, and reservation management, helping ensure a seamless experience for both guests and property owners. Here's how I can support your business: • Guest communication and customer support • Reservation management (new bookings, rebookings, relocations, alterations, and extensions) • Calendar management and property coordination • Email and inbox management • Invoice creation and payment/refund processing • Property management using RentalReady, and Opago • Team collaboration and guest communication using Front and Slack • Administrative support with accuracy and attention to detail Why work with me? • Detail-oriented and highly organized • Excellent written communication and customer service • Proactive, dependable, and solutions-focused • Quick to learn new tools and processes • Dedicated to delivering a smooth guest experience and efficient day-to-day operations Send me a message to explore a potential partnership, I’d love to learn more about your needs and create a clear path forward *wink*
Vacation Rental, freelance
Jun 2025 to Jun 2026
•Manage multiple booking channels and property management systems, including Airbnb, Booking.com, PlumGuide, VRBO, and Rental Ready. •Manage calendars, automation, and daily tasks. •Handle guest inquiries, communications, and complaints professionally. •Assist with reservations, rebookings, relocations, booking changes, and extensions. •Manage emails and provide administrative support. •Issue invoices and process payments and refunds.
Development Bank of the Philippines, full_time
Dec 2019 to May 2025
• Managed transactions related to bankwide loan accounts, ensuring accurate processing of cash releases and rollovers. • Prepared system-generated and manual billing statements, amortization schedules, and statements of accounts. • Implemented transaction media and booked advances, expenses, and refunds, contributing to efficient financial operations. • Developed monthly, quarterly, and annual reports, complying with internal and regulatory requirements.