General Virtual Assistant
Cotabato
Hi! I’m Michael, a General Virtual Assistant with over 4 years of experience providing administrative support and helping businesses manage their day-to-day operations efficiently. My experience includes email and calendar management, appointment scheduling, travel arrangements, data entry, document management, invoicing, accounts receivable, reporting, CRM updates, and project coordination. I have also supported business development activities, managed schedules and registrations, assisted with email campaigns, and helped maintain organized workflows. I’m proficient in tools such as Google Workspace, Microsoft Office, Salesforce, Slack, Canva, Meta Business Suite, and other productivity and customer management platforms. My background in virtual assistance and team leadership has strengthened my organizational skills, attention to detail, problem-solving abilities, and ability to manage multiple priorities. What sets me apart is my proactive approach, adaptability, and commitment to delivering accurate, high-quality work. I take initiative, communicate clearly, and work
Morning Made & Scarlet and Sam, part_time
Apr 2024 to Mar 2025
● Provided email and chat support for customer inquiries, order updates, product information, and account issues. ● Managed order tracking and helped resolve requests involving returns, refunds, and exchanges. ● Maintained clear, professional communication and coordinated customer issues to support a positive shopping experience. experience. ● Supported day-to-day e-commerce operations with accurate order and customer information.
Grannel DE, part_time
Aug 2023 to Feb 2024
● Supported accounts receivable activities, including invoicing, follow-ups, and collections. ● Entered and organized Meta and TikTok report data, including cost and engagement metrics. ● Created basic graphic designs and assisted with general administrative tasks.
Rhode Skin, full_time
Jun 2023 to Mar 2024
● Responded to customer inquiries about orders, returns, and product-related questions through email support. ● Helped resolve order issues and provided clear information to improve the customer experience. ● Supported customer service operations while following established processes and service expectations.
Pittsburgh Flag Football League, part_time
Jun 2023 to Present
● Managed email communication, game schedules, registrations, and related administrative tasks. ● Used Salesforce to support project tracking, registration pipelines, and follow-up activities. ● Assisted with email campaigns and created basic graphics and logo edits as needed. ● Coordinated with team members to support projects and day-to-day operations.
Eastern Standard Provision, contract
Oct 2022 to Jan 2024
October 2022 – February 2023; October 2023 – January 2024 ● Processed e-commerce orders and responded to customer inquiries using Shopify, Gorgias, and ShipStation. ● Provided customer support through phone calls, email, and chat. ● Used Homebase and Aircall as part of daily order and customer support workflows.
Wing Assistant, full_time
Feb 2021 to Jul 2023
● Managed email, calendars, and travel arrangements to support day-to-day administrative operations. ● Assisted with social media management and basic graphic design to strengthen online presence. ● Served as a team captain, helping teammates with tasks and supporting team coordination.
SUTHERLAND GLOBAL DAVAO|, full_time
Sep 2017 to Dec 2020
● Handled patient inquiries related to electronic medical records (EMR), invoicing, and billing while following established procedures. ● Provided email support and resolved patient issues across two lines of business. ● Reviewed documents for accuracy, completeness, and adherence to defined criteria. ● Maintained efficiency, attention to detail, and consistent compliance with quality requirements.