Customer Support Specialist | Blended Chat, Email Phone | E-Commerce
Rizal, Taytay, Philippines
Customer Service Representative with 4 years of BPO experience specializing in E-Commerce and Retail accounts. Proven track record in handling blended support across phone, email, and live chat, delivering high customer satisfaction, fast issue resolution, and reliable order management.
VXI Holdings Solutions, full_time
Sep 2025 to Oct 2026
Tier 2 Escalations: Handled high-priority escalated tickets from Tier 1 chat support for Temu (UK and European regions), focusing on complex aftersales scenarios including returns, refunds, product quality issues, and high-risk customer complaints. EU Compliance & Legal Mitigation: Managed sensitive inquiries with potential legal exposure, ensuring all solutions strictly aligned with European Union consumer rights laws to resolve disputes before escalation to legal action. Cross-Functional Skillset (Email): Cross-trained and assigned to specialized queues, including logistics tracking, promotional inquiries, local merchant coordination, payment processing, and high-risk risk management via email support.
Hinduja Global Solutions, full_time
Jan 2025 to Sep 2025
Handled blended customer support across phone and live chat for Converse, assisting customers with order placement, modifications, tracking, and product promotions. Efficiently processed returns and exchanges while delivering fast, high-quality service tailored to retail footwear shoppers.
Concentrix, full_time
Sep 2023 to Jan 2025
Provided blended customer support via email and live chat for a retail betting and gaming apparel account. Handled customer inquiries regarding betting rules, account promotions, product specifications, order tracking, and returns while maintaining high customer satisfaction and fast resolution times.
Foundever, full_time
Sep 2022 to Mar 2023
Fraud Account Analyst skilled in customer verification, transaction monitoring, KYC compliance, and card activation via phone support.