General Virtual Assistant
Laguna
Detail-oriented Virtual Assistant with 4 years of experience in ticket pulling, lead generation, data entry, graphic design, and office support. Reliable, fast learner, and skilled at delivering high-quality results under pressure. Professional Experience: Ticket Puller / Ticket Specialist (2024 – 2026) - Managed multiple browser profiles through Multilogin and AdsPower to join queues for high-demand concert events. - Monitored queue positions, ticket availability, seat maps, pricing, and inventory during presales and onsales. -Navigated Ticketmaster, AXS and other ticketing platforms to locate and secure available tickets efficiently. - Handled multiple profiles simultaneously while following event-specific procedures and timing requirements. - Maintained organized records of ticket pulls, event details, account activity, and results using Google Sheets and Excel. - Troubleshot login, queue, verification, and browser-profile issues during time-sensitive ticket drops. ADMINISTRATIVE ASSISTANT & DATA TEAM LEAD | 2022–2025 - Oversaw day-to-day sports event activities, including scheduling, permits, documentation, and administrative coordination. - Managed and updated Google Sheets to organize data, track activities, prepare reports, and support lead generation. - Provided SOP training and guidance to team members, helping improve overall productivity by 25%. - Performed regular quality checks to ensure accurate work and maintain 100% compliance with QA standards. - Identified and addressed data and workflow issues, contributing to a 15% increase in team efficiency. - Managed escalated concerns and coordinated resolutions, helping reduce issue turnaround time by 20%. Skills Ticket Pulling: Multilogin, AdsPower, basic automation tools, queue management Lead Generation: Apollo.io, PhantomBuster, ZeroBounce, data validation Data & Admin: Google Sheets, Excel, email management, scheduling Design: Canva, Figma, Photoshop
Nickets, full_time
Oct 2024 to Jul 2026
Three Royals Media, contract
Oct 2022 to Jan 2025
- Oversaw day-to-day sports event activities, including scheduling, permits, documentation, and administrative coordination. - Managed and updated Google Sheets to organize data, track activities, prepare reports, and support lead generation. - Provided SOP training and guidance to team members, helping improve overall productivity by 25%. - Performed regular quality checks to ensure accurate work and maintain 100% compliance with QA standards. - Identified and addressed data and workflow issues, contributing to a 15% increase in team efficiency. - Managed escalated concerns and coordinated resolutions, helping reduce issue turnaround time by 20%.