Customer Support Representative
Metro Manila
Hello! I’m a reliable, detail-oriented, and highly motivated professional with strong communication, organization, and customer service skills. I’m experienced in handling administrative tasks, coordinating schedules, communicating with clients, and managing day-to-day responsibilities efficiently. I take pride in being dependable, adaptable, and quick to learn new tools and processes. I understand the importance of professionalism, confidentiality, accuracy, and providing a positive experience for every client I work with. What sets me apart is my commitment to doing things thoroughly and efficiently. I don’t just complete tasks—I make sure they are done accurately, on time, and with attention to detail. I’m also a proactive team player who is comfortable working independently and taking initiative when needed. I’m excited to bring my skills, positive attitude, and strong work ethic to a team where I can contribute and grow.
FREELANCER, freelance
Mar 2018 to Sep 2026
Handled data entry, transcription, and research tasks Communicated with clients to meet project needs Delivered quality work on time with minimal supervision
Cheapestessay, full_time
Mar 2017 to May 2023
Handled client inquiries and assisted with order placements via email, chat, and phone Boosted sales through upselling and providing tailored service recommendations Resolved customer concerns promptly, ensuring satisfaction and repeat business
Sutherland Global Services, contract
Mar 2015 to Jun 2015
Assisted customers with placing orders and processing payments Guided users in navigating the website efficiently Provided clear instructions to ensure a smooth online experience
Sutherland Global Services (QUICKEN), full_time
Mar 2015 to Jun 2017
Handled customer complaints and provided effective resolutions Received and analyzed incoming technical support calls Performed troubleshooting to resolve complex issues
Sutherland Global Services (Turbo Tax), full_time
Dec 2013 to Dec 2015
Interacted with customers to provide product and service information Took orders, processed returns, and handled customer inquiries Resolved complaints professionally to ensure customer satisfaction