Customer Service and Sales Representative
Pampanga
Customer Service and Sales Professional with 3+ years of experience in customer support, sales, and client relations, including roles as a Customer Service Representative and Sales Representative. Experienced Travel Consultant with expertise in visa processing and travel documentation, and a College Instructor with strong communication and presentation skills. Recognized for delivering excellent customer experiences, building client relationships, and achieving results in fast-paced environments.
Systems Plus College Foundation, contract
Jun 2025 to May 2026
Delivered Hospitality and Tourism Management courses to undergraduate students. Developed course materials, assessments, and instructional resources. Evaluated student performance and provided academic mentoring. Applied industry practices and real-world tourism concepts in classroom instruction.
Dybo Travel LTD, full_time
Jan 2025 to May 2025
Assisted clients with visa applications and travel documentation requirements. Reviewed and verified documents to ensure accuracy and completeness. Provided professional guidance and support throughout the application process. Maintained effective communication with clients to ensure timely submission and processing of requirements.
HelpGrid, full_time
Feb 2023 to Nov 2024
Assisted U.S.-based customers experiencing incomplete or unsuccessful online purchases. Resolved payment and checkout issues through real-time customer support. Delivered prompt solutions to improve customer satisfaction and retention. Maintained professional communication while handling customer concerns.
Sutherland Global Services, full_time
Nov 2021 to Dec 2022
Handled inbound customer support calls for Audible accounts. Resolved account-related issues and technical concerns. Assisted customers with billing, account access, and subscription inquiries. Maintained high levels of customer satisfaction through effective problem-solving.