Customer Support | Video Editor
Laguna
I am a detail-oriented and adaptable professional with experience in e-commerce operations, customer service, online store management, and English language tutoring. My background includes managing product listings, handling customer inquiries and complaints, troubleshooting operational issues, coordinating shipments, and assisting with product production. These experiences have strengthened my organizational, problem-solving, and multitasking skills, allowing me to manage responsibilities efficiently while maintaining a high standard of service. As an online ESL tutor, I developed strong communication skills, patience, and the ability to adapt my approach to different learners' needs. Additionally, as a final-year BS Biology major in Zoology student at the University of the Philippines Los Baños, I have developed analytical thinking, research skills, attention to detail, and a strong sense of responsibility. I am interested in opportunities that allow me to contribute to business growth, improve customer experiences, and support efficient daily operations. I value professionalism, reliability, continuous learning, and clear communication. I am committed to delivering quality work, building positive working relationships, and helping clients achieve their business goals.
Rarejob.Inc, part_time
Oct 2024 to Present
Provided online English language instruction to Japanese students of varying proficiency levels through one-on-one lessons. Facilitated interactive learning activities to develop students’ speaking, listening, reading, and pronunciation skills while providing constructive feedback and adapting teaching strategies to meet individual learning needs.
Shopee - Coleen Creates, full_time
Sep 2023 to Present
Oversaw end-to-end shop operations and account management, including platform interface management, product listing and catalog maintenance, customer service, complaint resolution, troubleshooting, shipment coordination, and product production to ensure operational efficiency and customer satisfaction.