Experienced eCommerce VA
Davao del Sur, Davao City, Philippines
Results-oriented professional with a strong focus on Business Process Improvement, dedicated to streamlining workflows, enhancing efficiency, and driving measurable outcomes across diverse operations. My expertise lies in identifying process gaps, developing sustainable solutions, and implementing standardized procedures that improve productivity and reduce costs.
Optum, full_time
Jul 2025 to Mar 2026
Ensured accuracy and compliance of hospital claims by validating Diagnosis Related Groups (DRGs) assigned to patient records.
Freeeup.com, freelance
Jan 2021 to Feb 2026
eCommerce Management: Oversaw operations across platforms including eBay, Amazon, Walmart, and Shopify, ensuring accurate product listings, competitive pricing, and efficient inventory management. Listing Optimization: Applied keyword integration, ranking strategies, optimized titles/subtitles, and compelling product images to maximize visibility and conversions. Ensured error-free product descriptions, correct filter options, and effective ad placements. Customer Support: Handled returns, refunds, and inquiries with professionalism, maintaining high customer satisfaction levels. Project Management: Utilized tools such as Trello, Monday.com, and Asana to assign tasks, monitor progress, and update records, ensuring smooth team workflows. Process Improvement: Developed and documented Standard Operating Procedures (SOPs)