CSR, Digital Content, Social Media Administrative Support
Pampanga
I'm Joanne, a virtual assistant with 10+ years of experience in customer service and administrative support across e-commerce, telecommunications, food delivery, healthcare staffing, and family wellness. For the past few years, I've supported busy families and small businesses by keeping their daily operations running smoothly. I handle calendar and schedule management, travel and event coordination, file management, and the personal touches in between, like meal planning, gifting, and home and wellness coordination. I've also led a small team of virtual assistants. My background also includes healthcare staffing coordination, real estate transaction support, and social media and digital marketing, including newsletters, blog writing, and Facebook and Instagram management. I'm detail-oriented, dependable, and comfortable working independently in fast-paced remote settings. Let's connect if you're looking for reliable support that lets you focus on what matters most.
Real TM LLC, full_time
Oct 2025 to Present
Supported real estate transaction coordination by assisting with escrow-related documentation and administrative tasks. Conducted outbound calls to schedule client portfolio review meetings, managed website and social media content, created newsletters and marketing materials, responded to client inquiries, and monitored engagement and performance metrics across digital platforms.
TaskUs, full_time
Nov 2022 to Oct 2025
Experienced in leading virtual assistant teams and managing caregiver staffing, while providing comprehensive support to families in areas such as travel planning, event coordination, wellness, scheduling, and home services. Staffing services (healthcare & caregiving): Managed caregiver schedules, assigned staff to facilities based on need and skill fit, and handled inquiries via phone, chat, and text.
TaskUs, full_time
Jul 2021 to Nov 2022
Supervised and coached chat and phone support teams, monitored performance and quality, developed strategies to meet service goals, and implemented process improvements to boost efficiency and customer satisfaction.
VXI Global Holdings, full_time
Feb 2018 to Jul 2021
Led coaching and performance improvement initiatives, analyzed scorecards and call quality to close skill gaps, supported floor operations and agent development, and delivered exceptional customer service by resolving billing, technical, and product-related inquiries for AT&T customers.
iQor Philippines Inc., full_time
Dec 2015 to Feb 2018
Delivered end-to-end customer service and technical support, resolved billing and device issues, identified sales opportunities, supported floor operations and escalations, led team trainings, participated in client evaluations, and monitored agent performance through call reviews, quality assessments, and customer satisfaction analysis.
Sutherland, full_time
Sep 2014 to Mar 2015
Handled website troubleshooting, assisted with orders and refunds, and addressed customer complaints, reviews, and feedback.