Medical Virtual Assistant
Bulacan
I am a detail-oriented healthcare support professional with experience in medical billing, claims processing, insurance eligibility and benefits verification, payment posting, prior authorization, and healthcare administration. Offers six years of BPO experience in customer service and technical support, along with nearly seven years of clinical experience as a Dermatology Medical Assistant in a face-to-face healthcare setting. Experienced in electronic health records, practice management systems, insurance portals, medical documentation, patient coordination, and administrative workflows. Skilled in technical troubleshooting, data management, claims review, and professional communication. Committed to maintaining accuracy, confidentiality, and efficiency while supporting healthcare providers and patients.
MedVA, contract
Jun 2023 to Aug 2026
-Performed medical claims scrubbing, billing, and claim review to support accurate and timely claims processing. -Assisted with payment posting. -Verified patients’ insurance eligibility, benefits, and coverage information. -Coordinated frame orders, verified order details, and monitored inventory. -Used healthcare practice management systems and related tools to support billing and administrative workflows.
OSI Consulting, full_time
Oct 2021 to Jun 2023
-Supported workplace security operations across headquarters and designated office spaces. -Activated and deactivated employee badges and electronic keycards based on access requirements. -Received, monitored, and responded to emergency and non-emergency calls and emails. -Helped maintain secure access procedures and supported timely communication regarding workplace concerns.
Telus International, full_time
Aug 2019 to Apr 2021
-Provided timely technical support to users experiencing issues with Google Workspace applications. -Assisted users with Gmail, Google Calendar, Google Docs, Google Sheets, and Google Slides. -Investigated technical issues, guided users through troubleshooting steps, and supported issue resolution. -Communicated technical instructions clearly and professionally to improve the user experience.
Sitel Philippines Corporation, full_time
Apr 2014 to Nov 2016
-Troubleshot technical issues involving various mobile device models. -Reviewed and processed claims in accordance with established procedures. -Assisted customers with product-related concerns and technical issues. -Documented cases and maintained accurate records to support case resolution.
Dermtrends Corporation, full_time
Aug 2008 to Mar 2014
-Coordinated patient appointments, treatment schedules, and follow-up visits. -Assisted with prior authorization processing and reviewed authorization requirements. -Supported medical billing activities and healthcare administrative workflows. -Obtained, updated, and maintained patient medical records and clinical documentation. -Assisted physicians with clinical procedures and routine patient care activities. -Provided patient education and explained prescription instructions and follow-up care. -Assisted with general office administration and clinical operations.