Customer Service Representative | Virtual Assistant
Metro Manila
To secure a challenging position in a reputable organization to expand my learnings, knowledge and skills.
TaskUs, full_time
Oct 2024 to Sep 2026
Result driven and detail-oriented professional with 23 months of experience providing exceptional customer service via email and chat. Skilled in resolving customer inquiries, troubleshooting issue and maintaining high levels of satisfaction. Adept at managing multiple interactions simultaneously while ensuring accuracy and efficiency.
ePerformax, full_time
Jun 2023 to Oct 2024
Efficient customer service agent with 16 months of experience in call center and hospitality service. Adept at handling 50+ calls on a daily basis while consistently resolving client issues smoothly and quickly. Fluent in speaking English and able to provide clear customer service.
MacroAsia Airport Services Corporation, full_time
Aug 2022 to May 2023
Assisted passengers with ticketing, check-in, and boarding processes, providing information onflight schedules, delays, and other relevant details. Resolved customer issues and concerns in a courteous and efficient manner, enhancing overall customer satisfaction. Coordinated with ground operations, baggage handling, and other departments to ensure smooth and timely departure and arrivalprocesses. Utilized airline reservation systems to book, modify, and manage passenger reservations.