Customer service II Technical Support II Sales Representative
Leyte
Hi there! I'm a seasoned customer experience and sales specialist with over seven years of hands-on background across health insurance, e-commerce, and tech support. Throughout my career, I’ve mastered the art of building immediate rapport, translating complex information into simple solutions, and turning potentially frustrating interactions into positive, long-term customer relationships. Here is a quick snapshot of what I bring to the table: Technical Troubleshooting & Problem-Solving: Over five years at Amazon Ring perfecting end-to-end technical support for smart home systems, network connectivity, and mobile integration while consistently driving high CSAT and First Contact Resolution (FCR) rates. High-Volume Support & De-escalation: Proven success handling multi-channel communications (calls, chat, email) in high-pressure e-commerce environments like Amazon, using active listening and dynamic multi-tool navigation to resolve complex customer inquiries. Consultative Sales & Value Driving: Experience as an Outbound Sales Representative with Ameritel, where I matched clients with tailored health insurance plans, successfully handled objections, and regularly exceeded monthly revenue quotas. What Sets Me Apart I bridge the gap between technical expertise and human connection. Whether I am guiding a client through intricate device setups, resolving a sensitive billing issue, or matching a customer with the ideal service plan, I combine fast, reliable execution with deep empathy. I don't just close tickets or finalize transactions—I build trust and protect brand loyalty.
Concentrix, full_time
Aug 2021 to Aug 2026
As a Technical Support Representative at Amazon Ring from August 2021 to August 2026, I delivered end-to-end technical support for smart home security devices, step-by-step diagnosing complex hardware, network connectivity, and software integration issues across doorbell cameras, security systems, and the Ring mobile app. I educated customers on product setups, features, and security best practices to prevent recurring technical problems, while consistently maintaining exceptional Customer Satisfaction (CSAT) scores and high First Contact Resolution (FCR) rates.
Sutherland, full_time
Feb 2020 to Mar 2021
As a Customer Service Representative at Amazon from February 2020 to March 2021, I managed high-volume inbound communications across phone, chat, and email to resolve account inquiries, track orders, and process returns and refunds. I leveraged active listening and de-escalation techniques to handle complex customer complaints empathetically and efficiently, while seamlessly navigating multiple internal databases concurrently to provide accurate, real-time updates.
Ameritel, full_time
Jan 2019 to Jul 2019
As an Outbound Sales Representative at Ameritel, I conducted cold and warm sales calls to prospective clients, assessing their healthcare needs to recommend tailored health insurance coverage while effectively overcoming objections and consistently exceeding monthly quotas.