Customer Service | Administrative VA | Data Entry CRM Specialist
Cebu
I am an experienced Customer Service and Administrative Support professional with over 12 years in the BPO industry. Throughout my career, I have worked with both U.S. and U.K. clients across travel, insurance, healthcare, and customer service accounts. I have more than 8 years of experience in customer service and over 4 years of leadership experience managing teams of data analysts. My expertise includes customer support, email and chat handling, CRM systems, data management, scheduling, reporting, and process improvement. What sets me apart is my strong work ethic, attention to detail, and ability to quickly adapt to new systems and processes. I am proactive, dependable, and committed to delivering excellent service while helping businesses streamline operations and improve customer satisfaction. I take pride in building positive client relationships and consistently exceeding expectations. I look forward to bringing my experience, dedication, and problem-solving skills to your team and contributing to your success.
Concentrix, full_time
Sep 2025 to Feb 2026
OfficePartners360, full_time
Feb 2021 to Sep 2025
Wipro, full_time
Mar 2017 to Feb 2021
Teleperformance, full_time
Mar 2013 to Mar 2017