Customer Service Analyst
Misamis Occidental, Tudela, Philippines
As a Customer Service Analyst, I serve as the bridge between customers, operations and business objectives. My responsibilities include: 1. Analyzing customer interactions and service trends to identify improvement opportunities. 2. Supporting initiatives that enhance the overall customer journey and experience. What makes me stand out is, I focus on understanding customer needs and ensuring that every interaction creates a positive experience. Rather than simply addressing immediate concerns, I look for ways to prevent future issues.
Accenture, full_time
Aug 2022 to Oct 2026
Sitel-Foundever, full_time
Jan 2021 to Jul 2022
Aquinas School, full_time
Mar 2019 to Mar 2020