Support Specialist | General VA
Laguna, San Pedro, Philippines
Hello, I’m a customer support professional with over six years of experience in the travel, telecommunications, and insurance industries. I have experience using CRM tools like HubSpot and Zendesk, GDS systems, and Google Workspace to manage customer inquiries and support daily operations. I’m organized, reliable, and eager to contribute to your team while providing excellent customer service.
BTP Automation, full_time
Oct 2023 to Present
Here’s a **clean, professional Customer Support Specialist description**: I worked as a Customer Support Specialist, handling customer inquiries, resolving issues, and providing timely and accurate assistance across various channels. I managed tickets using CRM tools such as HubSpot and Zendesk, maintained detailed records, and ensured clear communication with customers. I focused on delivering efficient support, improving customer satisfaction, and maintaining a positive overall experience.
Travelperk, full_time
Sep 2021 to Sep 2023
I worked as a Business Travel Consultant, managing corporate travel arrangements including hotel and flight bookings. I assisted clients with itinerary planning, booking modifications, and issue resolution while coordinating with airlines, hotels, and service providers. Using GDS systems and booking platforms, I ensured accurate reservations, cost efficiency, and a smooth travel experience for clients.