Technical Support Specialist
Camarines Sur
Technical operations and customer experience professional with experience in service provisioning, backend systems coordination, escalated issue resolution, and cross-functional stakeholder collaboration. Skilled in investigating operational issues, documenting workflows and incidents, monitoring service-level performance, and coordinating with technical teams to support reliable service delivery. Experienced in multichannel customer support and program implementation, with a strong foundation in analytical problem-solving, process compliance, and customer advocacy. Seeking to apply these transferable skills to product delivery, service experience improvement, and operational excellence.
DSWD - WGP, full_time
Mar 2026 to Oct 2026
Coordinated community engagement initiatives supporting the implementation of the DSWD Walang Gutom Program. Established and maintained partnerships with LGUs, barangays, and community organizations. Conducted beneficiary outreach, validation, and community needs assessments. Organized orientations, stakeholder meetings, and public information campaigns. Monitored beneficiary participation and maintained program records and reports. Facilitated referrals and addressed beneficiary concerns through coordination with partner agencies. Supported monitoring and evaluation activities and prepared reports and documentation.
NQX NAGA, full_time
Jan 2025 to Mar 2026
Provided technical and operational support, including resolution of escalated tickets and complex issues. Coordinated activation of internet, television, and home phone services. Managed backend provisioning systems, IP allocation, bandwidth assignment, and network configuration support. Monitored service orders to ensure SLA compliance and timely activation. Investigated order delays and coordinated with technical teams for resolution. Maintained accurate documentation and order tracking.
NQX NAGA, full_time
Jul 2024 to Jan 2025
Resolved customer service concerns through structured troubleshooting and professional communication. De-escalated customer complaints and identified root causes of recurring issues. Followed compliance guidelines when handling sensitive customer information. Worked in a KPI-driven environment requiring accuracy and timely resolution.