Technical and Customer Support | Fraud Analyst | Data Annotator
Oriental Mindoro
Hi! I’m Benson, a reliable and detail-oriented Customer Support and Virtual Assistance professional with experience in chat and email support, fraud and risk analysis, and AI content moderation. I specialize in providing professional and empathetic customer service, handling inquiries, resolving billing and account concerns, processing appropriate escalations, and making sure customers receive accurate and timely assistance. I’m also experienced in reviewing AI-generated conversations and online content for quality, policy compliance, accuracy, and potential risks. What sets me apart is my attention to detail and ability to stay calm and professional when handling multiple tasks or challenging situations. I understand that great customer support is not just about answering questions—it’s about making customers feel heard, valued, and properly assisted. I’m comfortable working with established processes, meeting response-time and quality targets, learning new tools, and adapting to different workflows. Whether you need someone to manage customer chats, respond to emails, review content, handle support tickets, or assist with day-to-day tasks, I’m ready to help. My goal is simple: to provide dependable, high-quality work while helping your business deliver a better customer experience. I’d be happy to work with you and become a reliable part of your team!
TaskUs, full_time
Jan 2025 to Present
• Provide technical support for AI-related products and services • Troubleshoot user issues and deliver timely resolutions • Maintain high customer satisfaction through effective communication • Collaborable with internal teams to improve support processes • Monitor accounts and transactions for suspicious or fraudulent activities • Investigate fraud alerts, disputes, and unusual customer behavior • Label and moderate AI content (image, video, ads, text, models)
Alorica Philippines, full_time
Jun 2022 to Jan 2025
• Assisted customers via social media platforms with technical concerns • Diagnosed and resolved account and device-related issues • Handled high-volume interactions while maintaining quality standards • Moderate TikTok videos and other content
24\7 AI Customer Philippines, full_time
Jun 2019 to Oct 2021
• Delivered real-time chat support for telecommunications services • Resolved technical and billing concerns efficiently • Assisted users with troubleshooting software and connectivity issues • Ensured customer satisfaction through clear and accurate communication • Documented cases and escalated complex issues when necessary
Infinit-O Global Manila, full_time
Mar 2018 to Oct 2018
• Provided IT support via chat for various technical concerns • Assisted users with troubleshooting software and connectivity issues • Documented cases and escalated complex issues when necessary