Accounting Specialist | Customer Service | Virtual Assistant
Davao del Sur
Reliable and detailed Accounting Assistant with over 8 years of experience at BDO Unibank. Demonstrated expertise in high-volume financial record-keeping, account issue resolution, and email management. With a brief but insightful background in customer service, I bring a well-rounded ability to handle client concerns and deliver responsive service. Has completed training as a Virtual Bookkeeper and Virtual Assistant to effectively support and protect the client’s best interest.
BDO Unibank, full_time
Apr 2017 to Aug 2025
Managed daily accounting-related transactions, including journal entries, account reconciliations, and loan processing. Handling account inquiries, adjustments, and payment concerns. Investigated and resolved discrepancies or issues encountered in client and branch accounts. Coordinate with other departments to resolve transaction problems efficiently. Maintained accurate documentation for audit and reporting purposes
Sutherland, full_time
Jun 2016 to Jan 2017
Handling billing inquiries and other concerns via call and email. Provided assistance on product-related questions and ensured client satisfaction. Practice active listening and empathy in addressing customer complaints and escalations