Customer Support Specialist
Metro Manila
I am a Customer Support with over 2 years of experience in customer support, specifically handling order issues, refunds, disputes, and billing concerns on platforms like eBay. I’m used to working with high ticket volumes while maintaining strong performance metrics (90% CSAT, 95% Quality, and efficient handling time). Here’s how I can help your store: • Respond to customer inquiries quickly and clearly • Handle refunds, returns, and complaints professionally • Reduce escalations by resolving issues the first time • Keep your inbox organized and manageable