General Virtual Assistant / Customer Support
Metro Manila, Manila, Philippines
I’ve built my career developing expertise and skills in customer service and technical support. I take pride in being Highly organized and reliable with over a decade of experience in customer support and administrative roles. Proven ability to manage complex tasks, coordinate communication across multiple channels, and deliver proactive solutions in fast-paced environments. Proficient in a wide range of virtual collaboration and office tools, including Google Workspace, Microsoft Office, Zendesk, and Canva. Eager to leverage strong organizational and problem-solving skills to enhance client efficiency and streamline operations.
Sourcefit Philippines, full_time
Aug 2023 to Nov 2024
- Managed all customer inquiries for an online store specializing in prescription eyewear, resolving post-sales issues via email and phone. - Provided style and fit recommendations based on client-provided prescriptions, enhancing the customer experience. - Maintained detailed online customer records and provided solutions-oriented support.
Magellan Solutions, full_time
Apr 2019 to Mar 2020
- Managed customer inquiries and after-sales support for a local and Australian-based e-commerce platform via email, live chat, and inbound calls. - Administered client's social media accounts, responding to customer questions and comments to maintain brand reputation. - Edited and Posted Video clippings, Ads and banners using client’s admin account.
independent contractor, contract
Jan 2000 to Apr 2026
- Since 2000 - Computer, laptop, android phone and printer repair. Home to office network set-up. - Operating system and software installation.