Expert Video Editor
Cavite
I am a Video Editor with 3 years of experience creating long and short forms for different platforms such as YouTube, Instagram or Facebook. I also have experience working as a customer support and know how to communicate effectively and efficiently.
Upwork, part_time
Oct 2025 to Present
My responsibility is to make sure that the customer will get exactly what they want at their expecting date and time, keen to details and proactively do the right thing to hit the objectives above and beyond
Sykes, full_time
Oct 2022 to Sep 2024
In customer support, my main responsibility was to assist customers with their concerns, troubleshoot issues, and provide accurate solutions while maintaining a positive customer experience. I also handled complaints, documented interactions, and worked toward performance metrics like CSAT and NPS. My impact was helping improve customer satisfaction while developing strong communication, problem-solving, and multitasking skills.