Virtual Assistant - Operations
Metro Manila
I’m an experienced operations and support professional with a strong background in coordinating day-to-day activities, managing schedules, communicating with teams, and keeping tasks and projects on track. I’m highly organized, detail-oriented, and comfortable handling multiple priorities in fast-paced environments. My experience in partner support, program operations, customer service, and administrative coordination has developed my ability to work independently, solve problems, maintain accurate records, and ensure smooth communication between teams. As a Virtual Assistant, I bring a proactive approach, strong attention to detail, and a commitment to making daily operations more organized, efficient, and reliable.
Geneys, full_time
Jan 2019 to Jul 2026
As a Senior Strategic Partner Support Specialist, I manage day-to-day partner operations and coordinate with cross-functional teams to ensure programs, projects, and deliverables are completed efficiently and on schedule. I support project planning and implementation, maintain partner resources and documentation, manage Salesforce data and operational assets, prepare reports and status updates, and help improve processes. I also facilitate partner workshops, internal training, and pilot programs while providing proactive administrative and operational support to keep teams aligned and business activities running smoothly.
Service Source International , full_time
Oct 2016 to Dec 2018
At ServiceSource International, I supported customer renewal and retention programs by managing customer interactions, addressing concerns, and identifying opportunities to maintain long-term relationships. I worked closely with customers and internal teams to resolve issues, process renewals, and ensure a smooth customer experience while meeting business and retention goals. This role strengthened my communication, problem-solving, follow-up, and customer relationship management skills in a fast-paced environment.
Sitel Philippines , full_time
Jun 2011 to Oct 2016
In my Workforce Management role, I supported daily operations by monitoring staffing levels, schedules, attendance, and workload requirements to help ensure the right resources were available at the right time. I coordinated with operations teams, tracked real-time performance and staffing needs, prepared reports, and identified potential gaps that could impact service levels. This experience strengthened my analytical, organizational, communication, and problem-solving skills while working in a fast-paced environment.
Sitel Philippines, full_time
Oct 2009 to Jun 2011
As a Sales Representative for Sitel Philippines, supporting the UK-based Virgin Media account, I handled inbound calls and chat interactions focused on customer acquisition for TV, Internet, and Mobile bundles. I identified customer needs, recommended suitable packages, explained services and promotions, and guided customers through the sales process. I also supported Home Movers by assisting existing customers who were relocating and wanted to transfer their Virgin Media services to a new address. This role strengthened my sales, customer service, communication, and problem-solving skills while working in a fast-paced, target-driven environment.
PNI-KMPG, full_time
Jun 2008 to Aug 2009
As an Outbound Sales Representative, I conducted cold calls to prospective customers to generate and qualify leads, identify their needs, and create potential sales opportunities. I engaged prospects through effective communication, presented relevant products or services, handled objections, and gathered accurate customer information for follow-up. This experience strengthened my prospecting, lead generation, communication, persuasion, and relationship-building skills while working toward sales and conversion targets.