Shopify E-commerce Operations Virtual Assistant
Metro Manila, Manila, Philippines
I help e-commerce brands keep their Shopify operations running smoothly by managing orders, fulfillment, tracking, and day-to-day operational tasks, so founders can spend less time chasing orders and more time growing their business. I manage Shopify order fulfillment and tracking for e-commerce brands, monitoring daily orders, correcting customer address issues, tracking delayed or stuck shipments, and coordinating on out-of-stock or supplier alternatives. Accuracy is non-negotiable in this work, one wrong detail can mean a lost shipment or an unhappy customer, and I treat every order with that level of care. Before moving into e-commerce operations, I spent nearly two years in customer service at Concentrix, supporting a high-volume U.S. retail e-commerce account, where I was promoted to Subject Matter Expert for my accuracy and sound judgment on complex, escalated cases. I also independently ran my own Shopee store for over a year, personally managing every order, listing, and customer interaction, earning 243 reviews with a 4.9/5 rating and zero incorrect orders shipped. What I bring to your business: • Hands-on Shopify experience: order monitoring, fulfillment, and address corrections • Strong judgment on when to escalate vs. resolve independently • Clear, proactive communication, I flag problems early and follow through until resolved • Comfortable working independently within clear processes and SOPs • Detail-obsessed: I double-check before I submit and never guess • Reliable WFH setup with backup internet and power I treat every task, big or small, with the same level of care. If you need someone who catches the small stuff before it becomes a bigger problem, I'd love to help keep your operations running smoothly.
Concentrix, full_time
Jun 2024 to Feb 2026
● Delivered end-to-end customer support for a high-volume U.S. retail e-commerce account, resolving order, account, shipping, and payment inquiries ● Consistently achieved high CSAT scores, reflecting strong service quality and effective issue resolution ● Resolved customer issues in accordance with company policies while maintaining accuracy, professionalism, and empathy in a fast-paced environment ● Documented customer interactions and processed service requests using internal systems
Thrift By (Shopee), full_time
Nov 2022 to Jul 2024
● Managed a Shopee store handling customer inquiries via chat, order processing, and after-sales support ● Served as primary point of contact for customer questions, resolving concerns directly to maintain buyer satisfaction ● Maintained product and order information and monitored store activities through the Shopee platform ● Upheld consistent compliance with Shopee's 12-hour chat response-time SLA, ensuring timely support for buyer inquiries ● Processed and monitored orders to ensure accurate and timely fulfillment