I have over 5 years of experience in Customer service and support role
Davao del Sur, Davao City, Philippines
I have over 5 years' experience working in email support, billing, retention, sales, technical support, and customer service. I am skilled in handling customer inquiries, resolving issues efficiently, and providing quality support to ensure customer satisfaction.
VAs of the Future, freelance
May 2026 to Jun 2026
May 2026 to June 2026 Introduction to Medical VA Careers Roles and responsibilities of a Medical VA Different career paths in healthcare virtual assistance. Medical Terminology Common medical terms, abbreviations, and healthcare vocabulary. HIPAA and Patient Privacy Understanding healthcare confidentiality and data protection requirements. Patient Scheduling and Communication Appointment booking, reminders, cancellations, and phone etiquette. Electronic Medical Records (EMR/EHR) Navigation and management of patient records using healthcare software. Insurance Verification and Prior Authorization Checking patient eligibility and obtaining insurance approvals. Medical Administrative Tasks Data entry, prescription refills, email management, charting, and documentation.
Logistic Operation Business, full_time
Jun 2025 to Jun 2026
- Managed daily operations and administrative workflows to ensure efficiency and accuracy - Acted as a point of contact for client accounts, ensuring timely communication and satisfaction - Managed invoicing processes, including billing preparation and payment - Maintain accurate shipment records and documentation for ongoing client support - Identify process improvements to reduce delays and operational errors - Delivered client success support through proactive communication, issue resolution, and follow-ups - Coordinated with cross-functional teams to streamline processes and improve service delivery - Monitored client accounts, tracked progress, and ensured timely completion of tasks
VXI Global Holdings Davao - Davao City, full_time
Oct 2021 to Mar 2025
- Billing responsible for managing the financial transactions related to my organization's billing processes. My primary role involves ensuring that customers or clients are accurately charged for services or products, collecting payments, and handling any discrepancies or issues that arise during the billing cycle. - Excellent Customer Service providing a positive, seamless, and helpful experience for customers. It requires a combination of empathy, communication skills, knowledge, and responsiveness. - Sales includes identifying customer needs and offering the best service for them. - Technical support help customers with technical issues by maintaining and troubleshooting steps using some tools. - Retention -if the customer wants to cancel their service. Offer them a deal or either right size their plan/package to avoid cancelling the service
Alorica Philippines, full_time
Jul 2020 to Sep 2021
Fashion Account includes processing , tracking order, return and replacement process involves a customer sending a product back to a retailer or manufacturer for a refund or exchange.