Healthcare VA | Administrative Support | Data Entry Customer Service
Metro Manila
Experienced Healthcare Virtual Assistant skilled in managing medical customer support, insurance verification, appointment scheduling, and HIPAA-compliant documentation. With a strong background as a Mental Health Research Data Operator and United Healthcare Advocate, I specialize in bridging patient needs with operational accuracy using tools like Zoho and Hubspot CRM, Microsoft Office, Slack and electronic health portals. I bring hands-on experience supporting healthcare organizations, research operations, and customer-facing teams—while maintaining strict confidentiality and compliance. Tools I've Used - CRM & Operations HubSpot CRM Zoho CRM Auto-call/documentation tools - Google & Microsoft Google Workspace Microsoft Office - Communication & Productivity Slack TimeClock Wizard Canva - Healthcare / EHR Exposure Practice Fusion — training/exposure Availity — training/exposure My goal is simple: make your workload lighter, keep your data accurate, and provide reliable support to your team and clients.
Bruntwork, full_time
May 2024 to Aug 2026
* Laboratory & Hardware Management: Oversee daily laboratory operations, including the setup of experiment stations and calibration of multi-sensor hardware called EEG equipment to ensure high-quality data acquisition. * Experiment Execution & Monitoring: Conducted human neuroscience research assessments, monitored live data collection sessions, and performed strict quality assurance checks to maintain data integrity and protocol compliance. * Participant Logistics & Onboarding: Managed participant scheduling, eligibility screening, intake interviews, and onboarding while delivering empathetic communication to guide individuals through complex research procedures. * Data Administration & CRM Operations: Utilized Zoho & HubSpot CRM and internal systems to maintain accurate documentation, optimize participant flow, and report technical issues to maximize laboratory efficiency.
Optum - United HealthCare, full_time
Aug 2023 to May 2024
* Advocacy & Benefits Navigation: Served as a primary point of contact for Medicare beneficiaries, providing clear, empathetic guidance on Parts A, B, C, and D coverage, eligibility, and medical insurance benefits. * Claims & Prior Authorization: Assisted members and providers with complex claims inquiries, billing verification, and prior authorization requirements to ensure timely access to care. * Patient Logistics Coordination: Scheduled non-emergency medical transportation (NEMT) for eligible members using the SafeRide portal to ensure seamless care access. * Documentation: Accurately logged detailed patient interactions, resolutions, and account updates in systems and internal healthcare database systems. * Compliance & Data Privacy: Maintained strict adherence to HIPAA guidelines, CMS regulations, and internal security protocols to protect sensitive Protected Health Information (PHI). * Addressed complex member and provider inquiries regarding Medicare Advantage benefits, claims processing, network eligibility, and billing reconciliation. * Honored as Top Advocate for Quality on an international tier and consistently maintained a 95% member trust rating.
Concentrix, part_time
Jan 2023 to May 2023
* Technical & Account Troubleshooting: Systematically diagnosed network, mobile, internet, and cable disruptions, guiding customers through technical resolutions while addressing billing inquiries and account updates. * Sales & Account Growth: Identified customer needs during support interactions to recommend value-added AT&T products and services, successfully executing upsell strategies in a high-pressure environment. * CRM & Data Management: Utilized internal CRM and technical diagnostic platforms to document customer interactions, open new accounts, and maintain high standards of data accuracy. * Performance Excellence: Consistently met target key performance indicators (KPIs) for resolution rates, sales conversion, and customer satisfaction.