Customer Support
Tarlac
Hi, I'm Runnel Dela Cruz. I have over two years of experience in customer service and lead generation, supporting customers through chat and email. I've worked with Amazon, Staples Canada, and Faital, assisting with order management, account support, and customer inquiries. I'm skilled in communication, problem-solving, and delivering excellent customer service.
Ingredients Online, contract
Dec 2024 to Jun 2025
Worked as a Lead Generation Specialist, identifying and qualifying potential customers through research and outreach. Managed prospect information, maintained accurate records in CRM systems, and helped drive business growth by generating high-quality leads for the sales team.
Foundever, full_time
May 2020 to Dec 2022
Managed customer interactions via chat and email, assisting with order status, refunds, account inquiries, and troubleshooting concerns. Maintained professionalism in all communications, provided timely resolutions, and contributed to high customer satisfaction through efficient and accurate support.
Sutherland, full_time
Sep 2019 to Mar 2020
Provided customer support via live chat, assisting with order tracking, account concerns, billing inquiries, returns, and general product-related questions. Resolved issues efficiently, maintained accurate records, and delivered excellent customer service while meeting productivity and quality targets.