Customer Support Technical Specialist | GoHighLevel
Metro Manila
Hello! I am a dedicated Customer Support and Technical Specialist with extensive experience managing customer inquiries, support tickets, and subscription concerns through platforms like tawk.to, Zendesk, and GoHighLevel. I bring a strong background in problem-solving, efficient ticket handling, and clear written communication, ensuring that every customer receives prompt, professional, and empathetic service. Whether you need help managing complaints, keeping documentation updated, or delivering top-tier chat and email support, I am committed to making your customers happy and supporting your team's growth. Fully equipped with a reliable remote workstation and high-speed internet, I am ready to jump in and add value from day one.
Circle of Greatness, full_time
Mar 2026 to Oct 2026
Managed and moderated high-engagement online communities across Facebook, Skool, and Telegram for global clients while upholding community standards. Provided prompt, non-voice customer support via tawk.to live chat and email workflows, handling account inquiries and digital platform access. Managed GoHighLevel accounts for challenge partners, updated client databases, and maintained cross-functional dashboards to ensure consistent service quality and brand compliance.
CONDUENT, full_time
Jun 2023 to Oct 2025
Delivered real-time live chat support for enterprise customers, managing multiple concurrent conversations to resolve technical issues and complex billing concerns. Utilized corporate Knowledge Bases to retrieve data efficiently, maintained detailed case documentation for technical escalations, and consistently adhered to data privacy regulations and standard operational policies.
ASIAPRO Outsourcing OPC, full_time
Aug 2019 to Aug 2022
Managed live digital bingo chat rooms by facilitating real-time game flows, announcing winners, and enforcing platform policies to maintain a safe, engaging community. Provided high-volume chat and email support for technical card rendering issues, account logins, digital prize processing, and wallet balance updates while using de-escalation strategies to resolve player concerns.