Email Support/Technical Support | E-commerce specialist | VA
Pangasinan, Urdaneta, Philippines
Results-driven Support Technician with over 9 years of experience in email support and technical assistance. Demonstrated expertise in troubleshooting complex hardware, software, and network issues while providing high-quality customer service. Skilled in e-commerce operations and freight logistics, including shipment coordination, documentation management, and workflow optimization. Recognized for reliability, organization, and exceptional performance in fast-paced environments.
Online Freelance, part_time
Oct 2024 to Present
Execute end-to-end e-commerce operations including product research, strategic sourcing, SEO-optimized product listing, and inventory management across multiple marketplaces. Conduct market analysis using Google Trends, Meta Ad Library, and specialized research tools to identify high-margin replenishment items and trending products. Manage professional email correspondence, customer inquiries, data entry, and digital record organization with high accuracy. Leverage generative AI tools (ChatGPT, Claude, Gemini) and multimedia editors (CapCut, Canva, Clipchamp, Suno, Higgsfield) to produce engaging ad creatives, promotional videos, and automated content workflows.
Ninja Global Inc., full_time
May 2022 to Present
I work as a Support Technician at Framework Inc., providing email-based technical support to customers using Framework laptops. My role involves diagnosing and resolving hardware and software issues, guiding customers through troubleshooting steps, and ensuring that solutions are both timely and accurate. I escalate complex cases or those outside my scope to the appropriate teams to maintain service quality and efficiency. I use tools like Kustomer and Google Workspace to manage support cases, document resolutions, and collaborate with team members. Through this role, I have strengthened my technical problem-solving, communication, and customer service skills while delivering reliable support in a fast-paced environment.