Customer Service Representative/Virtual Assistant
Bulacan
Dedicated Customer Service Representative with 6 years of experience delivering exceptional client support, resolving complex inquiries, and building strong customer relationships. Skilled in data entry and payroll processing, with a proven ability to manage confidential information accurately and efficiently. Adept at multitasking, administrative support, and communication across digital platforms, making me well-suited for Virtual Assistant roles. Known for professionalism, adaptability, and a proactive approach to problem-solving, I bring both technical expertise and a customer-first mindset to every task.
UnifyCX, full_time
Oct 2024 to Aug 2027
Payroll Specialist experienced in Paycor systems, skilled in accurate payrun management, compliance with labor regulations, and confidential data handling. Adept at collaborating with HR and finance teams to ensure seamless payroll operation . (Present Job)
Optum Global Solutions, full_time
Dec 2021 to Feb 2022
Healthcare Customer Service Representative supporting providers at the All Savers account. Experienced in claims resolution, eligibility verification, and benefit explanation. Skilled in provider communication, billing support, and HIPAA-compliant documentation, ensuring efficient service and strong provider relationships.
Concentrix, full_time
Oct 2021 to Dec 2022
Customer Service Representative supporting Best Buy accounts, experienced in product inquiries, order management, billing, and technical assistance. Skilled in resolving customer concerns with professionalism and empathy, ensuring seamless transactions and positive customer experiences.
Alorica, full_time
Dec 2019 to Feb 2021
Relationship Manager at Barclays, specializing in customer service and financial advisory. Experienced in managing client relationships, resolving inquiries, and delivering tailored banking solutions. Skilled in compliance, risk management, and collaboration across teams to ensure exceptional service and long-term client success.