Executive Assistant | Operations Admin
Pampanga
Hi, mabuhay! I’m Riz and I’m an Executive Assistant who genuinely enjoys making busy people’s lives a little easier. I’ve worked closely with executives and teams handling the details that can easily pile up, managing calendars and inboxes, coordinating meetings, following up with clients and leads, updating CRMs, organizing files, preparing reports, maintaining trackers, and keeping projects moving. I’ve also supported day-to-day business operations, so I’m comfortable jumping between tasks and figuring things out when something unexpected comes up. I’m the type of person who likes to stay one step ahead. If I notice a task that needs a follow-up, a calendar that needs reorganizing, or a process that could be made simpler, I’d rather take care of it than wait to be told. Some of the tools I’ve worked with include Google Workspace, Microsoft 365, GoHighLevel, Monday.com, Asana, ClickUp, Notion, QuickBooks, Slack, Zoom, Canva, CapCut, and ChatGPT. I also enjoy learning new tools, especially when they can save time or make a workflow better. What you can expect from me is clear communication, honesty, attention to detail, and follow-through. I’ll ask questions when I need clarification, find solutions when I can, and let you know when something needs your attention. I’m not looking to simply complete a list of tasks. I want to understand how your business works, become someone you can rely on, and make your day easier in the process. If you’re looking for an EA who is dependable, curious, and willing to take ownership, I’d be happy to connect. I’d love to hear what you’re working on and see where I can help.
Confidential Company, part_time
Jun 2025 to Present
Supported a US-based executive with daily administrative tasks, project coordination, and business operations to improve organization and productivity. Managed calendar scheduling, email correspondence, client appointments, task tracking, and follow-ups while coordinating with team members across multiple departments. - Managed executive calendars, scheduled meetings, and coordinated client appointments. - Organized digital files, documents, and Google Drive folders for easy access and efficient recordkeeping. - Created and maintained operational trackers, checklists, and reports to monitor tasks, client information, and project progress. - Coordinated with team members and stakeholders to follow up on pending tasks, deadlines, and deliverables. - Assisted with CRM management using GoHighLevel (GHL), including client communication, appointment coordination, and workflow tracking. - Supported recruitment, candidate screening, website coordination, and other administrative projects as needed. - Used Google Workspace, Microsoft 365, Monday.com, ClickUp, Canva, Slack, and ChatGPT to streamline daily workflows. Demonstrated strong organizational skills, attention to detail, confidentiality, and initiative while managing multiple priorities in a remote work environment.
Philippine Airport Ground Support Solutions, Inc., full_time
Apr 2024 to Aug 2025
Provided customer service and passenger assistance in a fast-paced international airport lounge environment at Philippine Airport Ground Support Solutions, Inc. (PAGSS). Ensured a welcoming and professional experience by assisting passengers with lounge access, responding to inquiries, and addressing concerns efficiently. - Assisted 100+ passengers per shift with lounge access, facility information, and travel-related inquiries. - Verified passenger eligibility and lounge access requirements while maintaining accuracy and attention to detail. - Responded to customer questions and resolved concerns with patience, professionalism, and empathy. - Communicated clearly with passengers from diverse backgrounds in a busy, time-sensitive environment. - Coordinated with team members to maintain smooth lounge operations and deliver quality customer service. - Managed multiple requests simultaneously while maintaining service standards and a positive customer experience. Developed strong communication, problem-solving, multitasking, and conflict-resolution skills while delivering reliable customer support in a high-pressure airport environment.