General , Operation, Admin Virtual Assistant / Customer Support
Philippines
Highly organized administrative professional with experience supporting document-heavy workflows, coordinating clients, and managing schedules and records with confidentiality. I’m known for clear communication, strong attention to detail, and steady problem-solving. In WFH settings, I work proactively, manage time effectively, and handle competing priorities under pressure while keeping work accurate and on track.
MCLM Global Services Corporation, full_time
Mar 2025 to Jan 2026
I supported daily operations by following company policies, standards, and procedures to keep work running smoothly. I handled calls and emails, managed calendars, scheduled online meetings, and coordinated with internal departments to resolve client or internal concerns quickly. I also managed VIP accounts to maintain strong relationships, handled day-to-day operational issues, responded to service questions and complaints in a professional way, and organized digital and physical files. In addition, I prepared status reports of assigned projects and updated and tracked tasks through CRM: Odoo (Helpdesk & Project), keeping records accurate and organized. The company used Odoo timesheets to monitor employee productivity and task progress.
SAPCO Philippines Services Corp. , full_time
Jun 2024 to Mar 2025
I supported daily operations by following company policies, standards, and procedures to keep work running smoothly. I handled calls and emails, managed calendars, scheduled online meetings, and coordinated with internal departments to resolve client or internal concerns quickly. I also managed accounts to maintain strong relationships, handled day-to-day operational issues, responded to service questions and complaints in a professional way, and organized digital and physical files. In addition, I prepared status reports of assigned projects and updated and tracked tasks through CRM: Odoo (Helpdesk & Project), keeping records accurate and organized.
The Forum Institute for International Studies Inc. (Education), full_time
Aug 2021 to Apr 2024
Supervised foreign students, managed schedules, prepared evaluations, and coordinated academic requirements. As a test proctor, ensured strict confidentiality and exam security, verified identities, confirm test schedule, and monitored exam procedures. Transcribed audio and produced accurate English subtitles for Korean-language educational videos. Provided administrative support by handling inquiries, preparing materials, screening applicants, implementing procedures, research (international univerties and communicate) and managing documentation with strong attention to detail. Reviewed and updated documents for accuracy before properly organizing and filing them, ensuring complete and error-free records.
Armstrong Resources Corporation, full_time
Apr 2019 to Oct 2020
Supported the recruitment process by scheduling interviews, screening applicants, managing calendars, and sourcing candidates online. Maintained applicant records using databases, assisted foreign employers during interviews, and prepared required documents with strict confidentiality. Handled follow-ups, coordinated visa requirements, and resolved scheduling issues while ensuring smooth applicant processing.