General Virtual Assistant
Misamis Oriental, Cagayan de Oro, Philippines
Detail-oriented and dependable Virtual Assistant and Administrative Support professional with experience in client communication, data entry, documentation, scheduling, workflow coordination, and handling confidential information. Experienced in fast-paced BPO environments where accuracy, follow-through, and clear communication are essential. Comfortable learning new systems quickly and supporting daily administrative workflows remotely. Seeking to bring strong organizational and client-service skills to a Medical Administrative Assistant role.
You1st Advantage, full_time
Jan 2026 to Aug 2026
- Handled inbound and outbound calls to identify and prospect potential clients. - Validated prospect information and verified details for accuracy. - Transferred verified prospects to debt specialists for further processing.
Prosper Virtual Assistants, contract
Jun 2025 to Dec 2026
- Conducted property research using MLS, Zillow, Redfin, and public records to support accurate valuations. - Coordinated and scheduled property inspections, organizing workflows to meet deadlines. - Prepared photo addenda, comparable sales maps, and real estate documents using Canva and Google Workspace. - Maintained organized appraisal reports and client communications for accuracy and easy access. - Supported quality checks and timely submission of reports to ensure compliance.
Teleperformance, full_time
Sep 2023 to Mar 2025
- Monitored agent performance and ensured real-time operational efficiency. - Adjusted schedules and prepared analytical reports for management. - Improved workforce productivity through quick decision-making and coordination.
Teleperformance, full_time
Jul 2021 to Aug 2023
- Managed large amounts of incoming phone calls. - Identified and assessed customers' needs to achieve satisfaction. - Handled customer complaints, provided appropriate solutions and alternatives within time limits; followed up to ensure resolution.
DSWD - X, contract
Dec 2019 to Feb 2020
- Prepared, compiled and sorted documents for data entry. - Conducted self-audit work and/or checking for errors or duplication. - Ensured completeness and accuracy of the data encoded.