Healthcare Virtual Assistant Certified Medical Virtual Assistant
Zamboanga del Sur
Results-driven Healthcare Virtual Assistant and Certified Midwife with over 15 years of hands-on clinical experience across critical hospital units, including the Emergency Room, Delivery Room, and Outpatient Departments. Combines an extensive background in direct patient care with specialized, intensive training in Heath Care Administration, US Medical Billing, Revenue Cycle Management (RCM), and HIPAA compliance. Equipped with 40 hours of rigorous training in medical transcription, medical coding, and secure documentation from SYNC2VA and Clairvoyance, alongside comprehensive administrative training from BrightRoot VA. Exceptionally skilled in navigating complex clinical workflows, managing patient intake, verifying insurance eligibility, and utilizing industry-standard EHR platforms like Jane App. Proven ability to deliver highly accurate administrative and revenue cycle support while maintaining strict patient confidentiality and trauma-informed, patient-centered communication. Core Areas of Expertise • Front-End Revenue Cycle: Insurance eligibility & benefits verification, prior authorization, pre-certification support, and claims status follow-up. • Clinical Workflow & Admin: Patient intake, scheduling, medical transcription, medical coding, and prescription refill coordination. • Compliance & Communication: HIPAA Privacy & Security Rules, secure PHI handling in remote environments, and trauma-informed de-escalation. • Technical Proficiency: Jane App, Google Workspace, Zoom, and remote CRM systems.
Pagadian Doctors Hospital, full_time
Nov 2010 to Jan 2016
Managed patient intake and charting, ensuring all digital and physical records were perfectly organized for physicians. Coordinated outpatient consultations, requiring high levels of multitasking and attention to detail to ensure smooth clinic operations. Clinical Rotations | Borbon General Hospital Aug 1996 – March 2006 Emergency Room: Managed triage and stabilized patients in high-pressure environments where accuracy was critical to patient safety. General Ward: Managed medication administration and daily patient assessments, maintaining meticulous records for a diverse patient load