Virtual Assistant | Recruitment Support | Lead Generation | Data Entry
Pampanga
I am a detail-oriented Virtual Assistant with 12+ years of experience in customer service, quality assurance, administrative support, lead generation, research, and data management. Throughout my career, I have supported global teams and clients by maintaining accurate records, conducting research, managing databases, verifying information, and providing excellent customer support. My recent experience includes healthcare recruitment support, candidate sourcing, lead generation, CRM management, email outreach, and administrative operations. I am proficient in Google Workspace, Microsoft Office, Bullhorn ATS, HubSpot, Slack, Zoom, and spreadsheet-based reporting tools. I am known for being organized, reliable, quick to learn, and able to work independently while meeting deadlines. I enjoy process-driven work, solving problems, and helping businesses stay organized and efficient. Whether it's research, data entry, lead generation, customer support, or administrative tasks, I take pride in delivering accurate, high-quality work and being a dependable member of the team.
Independent Contractor, contract
Aug 2025 to May 2026
Processed and maintained 80–100 candidate profiles daily while ensuring data accuracy and completeness. Conducted online research, candidate sourcing, and information verification using multiple platforms. Maintained databases, spreadsheets, trackers, and ATS records to support recruitment activities. Verified licenses, credentials, and supporting documentation before submission. Performed data validation and quality checks to ensure accurate and up-to-date records. Prepared reports, maintained confidential records, and supported administrative workflows. Collaborated with team members to meet deadlines and recruitment targets.
Independent Contractor, contract
Jul 2025 to Oct 2025
Conducted prospect research and identified potential business contacts through online sources. Sent and tracked 50–100 outbound emails daily while maintaining professional communication standards. Maintained lead databases, outreach trackers, and business records with a high level of accuracy. Updated CRM systems, spreadsheets, and contact records to support business development efforts. Performed data entry, research, and administrative tasks across multiple projects. Assisted with workflow coordination, reporting, and operational support.
Teleperformance, full_time
Feb 2018 to Oct 2025
Conducted quality audits and compliance reviews to ensure adherence to policies and procedures. Reviewed records, reports, and operational data to identify discrepancies and improvement opportunities. Maintained documentation, tracking systems, and performance reports in high-volume environments. Analyzed trends and provided recommendations to improve quality and operational efficiency. Supported employees by providing process guidance, issue resolution, and knowledge sharing. Maintained confidentiality while handling sensitive information and internal records. Progressed through multiple roles based on performance, expertise, and leadership contributions.
Sutherland Global Services, full_time
Jul 2013 to Feb 2018
Assisted customers with account inquiries, order-related concerns, and service requests. Maintained accurate customer records and documentation across internal systems. Resolved customer issues through research, problem-solving, and effective communication. Managed high volumes of customer interactions while meeting quality and productivity goals. Delivered professional customer service while ensuring customer satisfaction and timely resolution.