Nicole C.

Technical Support | Client Communication

Metro Manila

Overview

Hi. My name is Nicole Carolino. I have a Bachelor of Secondary Education - Major in English. I have a 4-year BPO experience. 2 years for telecommunication account and 2 years for financial account. I want to work with a team that is focused on professional growth and personal growth which will help the client/company to provide an exceptional service to other clients in a timely manner and in professional way.

Skills and Tools

• Calendar Management
• Email Management
• Data Entry
• Internet Research
• Travel Coordination
• Travel Booking
• Microsoft Excel
• Microsoft 365
• Microsoft Teams
• Microsoft Outlook
• Microsoft Word
• Google Workspace
• Google Meet
• Microsoft Office
• Microsoft PowerPoint
• Google Drive
• Slack
• Zoom
• SOP Creation
• Scheduling
• Appointment Booking
• Client Communication
• Task Management
• Meeting Coordination
• File Organization
• Google Calendar
• Office Management

Work History

• Advisor I, Collections

  Concentrix Daksh Services Philippines Corporation, full_time

  May 2024 to Present

  Financial Account. Provides detailed information about the customer's requests in regards financial matters. Sending letters about bank information, financial duties, settlements and arrangements.

• Customer Experience Agent - Technical Support - Telecommunications Account

  Alorica Teleservices, full_time

  May 2022 to Dec 2023

  Receiving calls from customers that needed help with technical issues. Provides troubleshooting steps to the customers and help fix any technical concerns.