Virtual Assistant | Customer Support | Legal Assistant | Crypto VA
Rizal
I’m a versatile and reliable Customer Support, Community Moderator, and Administrative Support Professional with experience in customer service, technical support, Discord and Telegram moderation, email and chat support, and legal administrative assistance. I have experience working with AI, gaming, SaaS, customer service, and legal-related environments, supporting users and clients through chat, email, and voice. I’m skilled in handling customer concerns, troubleshooting technical issues, moderating online communities, managing confidential information, organizing documents, conducting research, and providing day-to-day administrative support. I’m detail-oriented, adaptable, and a quick learner who can work independently and manage tasks with minimal supervision. I always aim to provide clear communication, timely support, and professional service.
Lawfirm Chicago, full_time
Jan 2026 to Jul 2026
Prepared and organized legal documents, contracts, and case files. Conducted legal research and maintained confidential client records. Managed client communications thru calls, text and emails, appointments, and correspondence. Performed administrative support, document filing, and data entry.
Quantum LLC, full_time
Nov 2024 to Jun 2026
Moderated AI-driven communities, fostering positive engagement and user retention. Provided real-time chat support, resolving user and technical issues while meeting response time KPIs. Enforced platform guidelines and assisted users and system inquiries.
HALO, full_time
Jan 2022 to Sep 2024
Managed and moderated gaming and AI-focused communities, fostering positive and respectful interactions. Enforced community guidelines to maintain a safe and engaging environment. Provided real-time chat support, resolving user concerns and meeting response time KPIs. Assisted with game-related and technical inquiries to ensure a smooth user experience.
Inspiro, full_time
Apr 2019 to Jan 2020
-Adapt at identifying and addressing customer needs with experience as a Customer Service Representative at Cignal Cable. -Proficient in resolving technical issues, including troubleshooting and guiding customers through solutions via voice calls. -Experienced in handling billing inquiries, ensuring accurate and clear communication. -Skilled in plan modifications, assisting customers in selecting and updating their service plans through voice interactions.