Virtual Assistant
Bulacan
Hi there! I am AC Reyes, a detail-oriented and versatile Virtual Assistant and Customer Experience Specialist with a strong foundation in digital operations, administration, and client relations. Holding a Bachelor of Science in Tourism Management alongside professional certifications in Tourism Promotion Services, Front Office Services, and Events Management, I bring a distinct hospitality-driven approach to every task—ensuring precision, warmth, and efficiency across all client touchpoints. My professional background equips me with a robust toolkit for modern remote environments. I bring multi-year experience in customer support and content moderation for high-volume digital platforms, where I specialized in maintaining safe communities, clear communication, and swift issue resolution. Beyond support, I excel in administrative workspace management, organizing operational workflows and keeping backend processes seamless. Grounded in formal training with industry leaders in travel and corporate operations, I am also skilled in logistics coordination, booking management, and documentation control. What truly sets me apart is my unique blend of a hospitality-first mindset and technical adaptability. Because of my background, I view every administrative duty and customer interaction as an opportunity to deliver exceptional value and elevate the brand I represent. I am a fast learner who thrives in dynamic settings, comfortable adopting new software and digital workflows instantly. Whether you need help streamlining your daily schedule, managing customer inquiries, or keeping your operations running smoothly, I pride myself on meticulous attention to detail and unwavering reliability. Let us connect and discuss how I can help support your business goals!
Teleperformance, full_time
Aug 2023 to Aug 2026
Evaluated user-generated content and policy violations across Meta platforms to ensure strict compliance with safety guidelines while simultaneously delivering reliable customer support. Used strong analytical and communication skills to resolve user inquiries, assess complex edge cases, mitigate platform risks, and maintain high accuracy and productivity.