Customer Support Specialist
Metro Manila, Malabon, Philippines
Dedicated Virtual Assistant and Customer Service Professional with 8 years of combined experience assisting e-commerce and digital businesses. I deliver high-touch customer support across email, chat, and phone—handling inquiries, order resolution, refunds, and client retention with patience and care. Highly proficient in inbox management, scheduling, CRM navigation, and administrative workflows using Zendesk, Salesforce, and Google Workspace.
PlanetArt LLC | PlanetArt.com, freelance
Sep 2025 to Dec 2025
Processed customer orders and verified artwork, personalization, and specifications before production. ● Conducted quality checks and proofreading to maintain order accuracy. ● Handled escalated design concerns and special design requests while coordinating with production teams.
GovAssist LLC | GovAssist.com, full_time
Feb 2025 to Jun 2026
● Managed calls, WhatsApp chats, and emails while providing professional customer support. ● Assisted clients with ESTA, NZeTA, and passport-related travel-document services. ● Documented customer interactions and maintained organized case information using Zendesk.
Letterfest LTD | Letterfest.com, freelance
Sep 2024 to Dec 2025
Executed detailed photo manipulation and enhancement according to client and project requirements. ● Performed background removal, retouching, color correction, cleanup, and image enhancement using Adobe Photoshop. ● Reviewed completed work for accuracy, visual consistency, and quality standards.
Concentrix Philippines | Pearson Education, contract
Apr 2024 to Oct 2024
● Supported customers with educational products and services through phone, chat, and email. ● Resolved customer concerns and escalations while maintaining professional communication. ● Maintained accurate customer documentation and followed established support processes.
UnifyCX | Minted.com, contract
Oct 2023 to Dec 2023
● Reviewed and proofread customer designs for accuracy, quality, and brand compliance. ● Verified text, layout, colors, and overall design before production. ● Collaborated with design and production teams to maintain quality standards.
Concentrix Philippines | Truist Bank – USA, full_time
Sep 2022 to Sep 2023
Handled banking customer inquiries and financial service concerns. ● Resolved customer issues while maintaining professional communication and accuracy. ● Followed established procedures and documented customer interactions.
TELUS International Philippines | Barclays Bank – USA |, full_time
Feb 2022 to Sep 2026
Provided customer support for banking and financial service inquiries. ● Resolved customer concerns while maintaining service quality and accuracy. ● Communicated clearly with customers and followed established procedures.
eClerx Philippines | Minted.com, contract
Sep 2021 to Dec 2021
Performed quality checks on customer designs and production materials. ● Reviewed layouts, colors, and design elements for accuracy and overall quality. ● Supported production workflows while maintaining strong attention to detail.
Geocat Marketing and Services Inc., contract
Mar 2021 to Aug 2021
● Designed print collaterals, websites, 2D floor plans, and 3D house layouts. ● Created calendars, brochures, flyers, and promotional materials for print and digital use. ● Developed Facebook and Instagram graphics according to client requirements and brand guidelines.
EMPRO (Events & Advertising), full_time
Jul 2018 to Jan 2020
Designed promotional materials for events and advertising projects. ● Produced high-quality designs while meeting deadlines and client requirements. ● Communicated with clients to align creative goals and project deliverables.