General Virtual Assistant | Order Fulfillment Specialist
Bulacan
Hi! I’m a reliable and organized Virtual Assistant who enjoys helping businesses stay on top of their daily tasks. I can help with data entry, administrative work, email management, order processing, order tracking, and fulfillment support. I pay close attention to detail, follow instructions carefully, and make sure tasks are completed accurately and on time. Here are some of the ways I can help: * Administrative and virtual assistance * Data entry and record organization * Order processing and shipment tracking * Email and customer support * Updating spreadsheets and maintaining accurate information I’m willing to learn your systems and adapt to the way you work. My goal is to make your workload easier while providing dependable and professional support. If you need someone organized, responsible, and ready to help, I’d be happy to work with you.
The Ticket Magician/Dabble Entertainment, full_time
Aug 2024 to Sep 2026
Worked in a fast-paced ticketing and customer support environment, handling customer inquiries, order troubleshooting, ticket purchases, and fulfillment-related tasks. Focused on providing efficient assistance, maintaining accurate records, and resolving order issues while supporting daily business operations. Key Responsibilities and Contributions: * Managed customer communications through email and phone, providing professional and timely assistance. * Troubleshot failed orders and helped resolve ticket purchase and fulfillment issues. * Processed concert ticket purchases, including high-volume and high-priority buying tasks. * Maintained and updated Google Sheets to track account information, password reset requests, ticket availability, and replacement requirements. * Identified suitable replacement seats for sold-out tickets based on availability and customer requirements. * Assisted with account access issues and coordinated password reset requests. * Adapted quickly to changing priorities while maintaining accuracy and attention to detail. * Recognized for strong performance in handling assigned tasks, including large-scale ticket purchasing activities.